Relationship Banker: Elevate Customer Experience

BOQ Group; Bourke; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangement

Discounted financial products

Salary sacrifice options

Paid parental leave

Buy extra leave

Private health insurance

Employee Assistance Program

Employee networks

Pride in Diversity membership

Job summary

BOQ Group is seeking a Customer Relationship Specialist to deliver exceptional service and build trusted relationships with customers in the Adelaide area. You will explore financial needs, offer relevant products, and coordinate with specialist teams as required.

You will work closely with branch teams, manage leads, nurture referrals, and support loan maintenance processes while coaching Customer Service Officers to maintain a high standard of service.

Qualifications

• Experience in customer service roles within banking or financial services is preferred.
• Excellent written and verbal communication skills with strong attention to detail.

Responsibilities

• Provide outstanding customer service by understanding and supporting customers to explore current and future financial needs and facilitating relevant products and referrals.
• Develop customer relationships through regular contact, proactive lead management, referrals, and assisting with loan maintenance; coach frontline staff as needed.

Skills

Customer service

Relationship building

Communication skills

Attention to detail

Team collaboration

Tools

Financial systems

Job description

BOQ Group is seeking a Customer Relationship Specialist to deliver exceptional service and build trusted relationships with customers in the Adelaide area. You will explore financial needs, offer relevant products, and coordinate with specialist teams as required.

You will work closely with branch teams, manage leads, nurture referrals, and support loan maintenance processes while coaching Customer Service Officers to maintain a high standard of service.