Rehab & Return-to-Work Social Worker (Hybrid, 12m Contract)

Ensure Recruitment; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Ensure Recruitment's client, one of Australia's largest life insurers, seeks an experienced Social Worker to support claimants through rehabilitation, recovery and enabling safe return-to-work. The role involves assessing needs, coordinating community resources and aligning services to reduce risk and improve wellbeing.

You will partner with health practitioners and claims teams, coach colleagues, and drive evidence-based recovery strategies to deliver meaningful outcomes for customers during

Qualifications

• Background in Social Work, Psychology, Counselling, Allied Health or Rehabilitation focused on rehabilitation, return-to-health or return-to-work outcomes.
• Biopsychosocial mindset enabling you to see the whole person and navigate complex barriers to recovery with confidence.
• Clear, empathetic communication skills that help you build trust, influence outcomes and engage diverse stakeholders.
• Collaborative, coaching‑oriented approach, with a genuine desire to share expertise and lift capability across teams.
• Customer‑first mindset and professional judgement, allowing you to work effectively within compensable environments while doing what's right.

Responsibilities

• Drive optimal recovery and return-to-health outcomes by shaping clear, evidence‑based strategies across life insurance claims.
• Partner with claims teams and health practitioners to remove barriers and accelerate sustainable return‑to‑health outcomes for customers.
• Identify and intervene early on at‑risk claims to prevent prolonged recovery and improve overall claim duration and experience.
• Build internal claims teams' capability through coaching and guidance on medical, rehabilitation and return‑to‑work decision‑making.
• Ensure recovery services deliver value by influencing quality, alignment and performance of external providers.
• Strengthen best‑practice recovery approaches by collaborating with Health Services and contributing insights to the leadership team.

Education

Background in Social Work, Psychology, Counselling, Allied Health or Rehabilitation

Job description

Ensure Recruitment's client, one of Australia's largest life insurers, seeks an experienced Social Worker to support claimants through rehabilitation, recovery and enabling safe return-to-work. The role involves assessing needs, coordinating community resources and aligning services to reduce risk and improve wellbeing.

You will partner with health practitioners and claims teams, coach colleagues, and drive evidence-based recovery strategies to deliver meaningful outcomes for customers during