Regulatory Support Officer: Customer Service & Admin

State of Victoria; Victoria; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Generous paid parental leave

Fitness Passport membership

Employee Assistance Program (EAP)

Home office subsidy

Job summary

Energy Safe Victoria is seeking a proactive Support Officer in our Community and Regulatory Services division. You will respond to enquiries, provide guidance and administrative support across multiple channels, helping industry and community stakeholders.

You will coordinate high‑volume interactions, manage data entry and records, support payments and regulatory processing, and contribute to a collaborative, customer‑focused team in a hybrid work setting with some in‑office days.

Qualifications

• Experience in administrative, customer service or customer-facing roles in busy environments.
• Experience using CRM systems, databases or other business systems.
• Excellent written and verbal communication with strong relationship-building skills.
• Strong organisational and time-management skills with the ability to manage competing priorities.
• Ability to adapt to a fast-paced, changing environment with integrity and confidentiality.

Responsibilities

• Respond to enquiries and provide timely advice and support across channels.
• Coordinate and prioritise a high volume of customer and industry enquiries.
• Assist with processing applications, renewals and other regulatory requests.
• Manage payments and support financial administration activities.
• Maintain accurate records through data entry and document management.

Skills

Customer service

Administrative support

CRM systems

Microsoft Office

Tools

SharePoint

Content Manager

Databases

Job description

Energy Safe Victoria is seeking a proactive Support Officer in our Community and Regulatory Services division. You will respond to enquiries, provide guidance and administrative support across multiple channels, helping industry and community stakeholders.

You will coordinate high‑volume interactions, manage data entry and records, support payments and regulatory processing, and contribute to a collaborative, customer‑focused team in a hybrid work setting with some in‑office days.