Regulatory Service Officer

Department of Customer Service; Coffs Harbour City Council; On-site; AUD 78,000 - 96,000; Part time

Job summary

SafeWork NSW is seeking a Regulatory Service Officer to join the Respect at Work Taskforce and help implement a four-year strategy to prevent gender-based harmful behaviours in NSW workplaces, including education and enforcement actions.

The role is temporary, commencing salary $87,199 plus super, part-time (28 hours per week), based in an authorised SafeWork NSW office. You will support a multidisciplinary team with admin tasks, event coordination, records management and purchasing.

Qualifications

• Experience providing administrative support with competing priorities.
• Discretion and confidentiality with high attention to detail.
• Excellent communication and relationship-building with internal and external stakeholders.
• Experience using a range of Microsoft applications.
• Commitment to providing outstanding customer service.
• Organised and adaptable to changing priorities.

Responsibilities

• Provide administrative support across our multi-disciplinary team, such as preparing meeting agendas and taking minutes, managing team calendars, and supporting inspectors with their day-to-day administrative tasks.
• Support the coordination of events, information sessions and workshops.
• Maintain accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met.
• Assist with purchasing functions such as ordering equipment and processing of invoices.

Skills

Administrative support

Event coordination

Record keeping

Microsoft Office

Customer service

Attention to detail

Stakeholder communication

Tools

Microsoft Office

Job description

Regulatory Service Officer • Join a dedicated taskforce implementing strategies to prevent harmful gender-based behaviours across NSW workplaces • Clerk Grade 3/4, commencing salary $87,199 plus super • Temporary, until October 2027, 28hr week. Based in an authorised SafeWork NSW office

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the role

SafeWork NSW is the only Australian work health and safety regulator to establish a dedicated Taskforce focused on addressing gender-based harmful workplace behaviours. The Respect at Work Taskforce is leading the implementation of a four-year strategy to prevent harmful, gender-based behaviours across NSW workplaces, with an initial focus on sexual harassment. This includes educating NSW businesses on their duties to prevent and respond to workplace sexual harassment before it occurs and taking appropriate enforcement action to protect workers. In this role, you will join a multidisciplinary team of specialist inspectors, policy and education expertise delivering the SafeWork NSW Respect at Work Strategy 2023-2027. This role is a unique opportunity to influence NSW workplaces, particularly in high-risk industries, through educational resources and programs to promote voluntary compliance and best practice with WHS laws to prevent workplace sexual harassment.

Your responsibilities

Your responsibilities will include, but not limited to:

• Providing administrative support across our multi-disciplinary team, such as preparing meeting agendas and taking minutes, managing team calendars, and supporting inspectors with their day-to-day administrative tasks
• Supporting the coordination of events, information sessions and workshops
• Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met
• Assisting with purchasing functions such as ordering equipment and processing of invoices

About You

To be successful in this role you will demonstrate:

• Experience in providing a variety of administrative support services with competing priorities and be capable of working independently and without direction
• Discretion and confidentiality and have a proven high level of attention to detail
• Excellent communication and relationship-building skills and the ability to work with a variety of internal and external stakeholders
• Experiences in using a range of Microsoft applications
• Commitment to providing outstanding customer service
• Organised and adaptable to changing priorities

Application closing date: Thursday 1st October 2026 (9:59AM)

For enquiries relating to the role please contact Alexandra Rowe at [e-mail].

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Recruitment at [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process