Regulatory Investigator, Complex Child Safeguarding

Department of Education Victoria; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Education Victoria is seeking an Investigations Branch Regulatory Officer to lead and support complex regulatory activities within VECRA. The role involves evidence collection, triage, complaints management, and detailed record keeping across diverse systems, while maintaining professional standards in high-volume, trauma-informed environments.

Successful applicants will handle interactions with complainants and education care service operators, applying strong judgment and

Qualifications

• Essential: Relevant qualifications and/or experience in regulation, child safety, investigations, law or similar.
• Essential: Valid Victorian Working with Children's Check and Victorian driver's licence.

Responsibilities

• Evidence collection and analysis, triage and complaint management.
• Investigations and investigation support, detailed record keeping in multiple systems.
• Work in high-volume environments with trauma-informed regulatory activities.
• Engage with complainants, parents and service operators with professional judgment.

Skills

Regulation

Child safety

Investigations

Law

Education

Working with Children Check (Victoria)

Driver's licence (Victoria)

Job description

Department of Education Victoria is seeking an Investigations Branch Regulatory Officer to lead and support complex regulatory activities within VECRA. The role involves evidence collection, triage, complaints management, and detailed record keeping across diverse systems, while maintaining professional standards in high-volume, trauma-informed environments.

Successful applicants will handle interactions with complainants and education care service operators, applying strong judgment and