Regional Office Coordinator: Client Services & Operations

RGIT Australia; Alice Springs; On-site; AUD 80,000 - 86,000; Full time

Benefits offered by this job

Annual leave

PD funding

Wellbeing support

Salary packaging

Relocation assistance

Community impact

Job summary

Relationships Australia NT is seeking a Regional Office Co-Ordinator for Alice Springs to oversee daily client services, coordinate the office, and act as a key link with the Darwin office. The role ensures professional, welcoming service and smooth operations across regional programs.

The position emphasizes administration, coordination, and regional engagement within a not-for-profit social services context, offering a supportive, community-focused workplace.

Qualifications

• You will be an organised and capable professional who can confidently manage competing priorities while supporting a small team in a busy social services environment.
• Experience in administration, client services or office coordination.
• Experience providing team oversight, coordination or informal leadership.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• The ability to build positive relationships with clients, staff and external stakeholders.
• Strong Microsoft Office and client management system skills.
• Experience maintaining accurate records, data and reporting.
• Initiative and a practical approach to improving processes.
• Sound judgement and the ability to respond sensitively to people experiencing distress.
• An understanding of confidentiality, privacy and risk requirements.
• Experience in a not-for-profit or social services organisation will be highly regarded, as will relevant qualifications in business administration.

Responsibilities

• Provide day-to-day oversight and support to the Client Services team.
• Be a welcoming and professional first point of contact for clients, including people who may be experiencing distress or crisis.
• Coordinate client appointments, enquiries and service information.
• Support EAP coordination and relationships with Central Australian organisations.
• Coordinate regional meetings, staff movements, onboarding and remote travel.
• Support the smooth operation of the Alice Springs office, including facilities, fleet, WHS and ICT requirements.
• Provide administrative support to practitioners and managers.
• Maintain accurate records, data and reporting.
• Support financial administration processes including banking, petty cash and debtor management.
• Contribute to regional engagement, internal communications and continuous improvement initiatives.

Skills

Administration

Client services

Team oversight

Organisational skills

Communication

Relationship building

MS Office

Client management system

Records & reporting

Privacy & risk

Tools

Client management system

Job description

Relationships Australia NT is seeking a Regional Office Co-Ordinator for Alice Springs to oversee daily client services, coordinate the office, and act as a key link with the Darwin office. The role ensures professional, welcoming service and smooth operations across regional programs.

The position emphasizes administration, coordination, and regional engagement within a not-for-profit social services context, offering a supportive, community-focused workplace.