Regional Justice Services Team Leader

Department of Justice and Community Safety; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Justice and Community Safety in Victoria is seeking a Justice Officer Team Leader to guide staff delivering daily administrative support and customer service at justice service centres. You will coach, plan and coordinate work to keep services running smoothly and resolve complex client issues.

The role requires strong leadership, clear communication, and a practical approach to problem solving, with a focus on inclusion and service delivery across the region.

Qualifications

• Current Victorian driver's licence is required.
• Strong computer skills and understanding of relevant laws, policies and work procedures.
• Practical approach to leading people, planning work and solving problems.
• Experience leading a team that delivers different services is advantageous.

Responsibilities

• Lead staff who provide daily administrative support and customer service across justice service centres.
• Plan daily work, manage staff resources and help the team meet service needs.
• Oversee records, reports, office tasks and vehicle fleet management.
• Deliver helpful customer service and resolve complex issues from clients and staff.
• Improve work processes and support justice programs across the region.

Skills

Leadership

Coaching

Customer service

Problem solving

Job description

Department of Justice and Community Safety in Victoria is seeking a Justice Officer Team Leader to guide staff delivering daily administrative support and customer service at justice service centres. You will coach, plan and coordinate work to keep services running smoothly and resolve complex client issues.

The role requires strong leadership, clear communication, and a practical approach to problem solving, with a focus on inclusion and service delivery across the region.