Justice Officer Team Leader

Department of Justice and Community Safety; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Justice and Community Safety in Victoria is seeking a Justice Officer Team Leader to guide staff delivering daily administrative support and customer service at justice service centres. You will coach, plan and coordinate work to keep services running smoothly and resolve complex client issues.

The role requires strong leadership, clear communication, and a practical approach to problem solving, with a focus on inclusion and service delivery across the region.

Qualifications

• Current Victorian driver's licence is required.
• Strong computer skills and understanding of relevant laws, policies and work procedures.
• Practical approach to leading people, planning work and solving problems.
• Experience leading a team that delivers different services is advantageous.

Responsibilities

• Lead staff who provide daily administrative support and customer service across justice service centres.
• Plan daily work, manage staff resources and help the team meet service needs.
• Oversee records, reports, office tasks and vehicle fleet management.
• Deliver helpful customer service and resolve complex issues from clients and staff.
• Improve work processes and support justice programs across the region.

Skills

Leadership

Coaching

Customer service

Problem solving

Job description

Lead a team that keeps vital justice services running smoothly.Support staff to deliver helpful, accurate and timely service to the community.Build your leadership skills while solving real problems each day.Enjoy meaningful work that supports justice services across the south of Victoria.Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.What you will doAs a justice officer team leader, you will lead staff who provide daily administrative support and customer service across justice service centres.You will help your team work well, solve problems and keep services running smoothly.You will:provide clear leadership and coach staff to build their skills and confidenceplan daily work, manage staff resources and help your team meet service needsoversee accurate records, reports, office tasks and vehicle fleet managementdeliver helpful customer service and resolve complex issues from clients and staffimprove work processes and support justice programs across the region.About youYou must hold a current Victorian driver's licence. You should also have strong computer skills and a good understanding of relevant laws, policies and work procedures.You will bring a practical approach to leading people, planning work and solving problems. Experience leading a team that delivers different services would be an advantage.You should also have:strong leadership skills to guide staff, give feedback and help others growclear communication skills to explain information and resolve difficult issuessound judgement to solve problems and make decisions using relevant rules and guidancea commitment to inclusion and the ability to support people from diverse backgrounds.To learn even more about this role, please read the position description. If you have any further questions, feel free to email Chelsea Broadbent at [e-mail] and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.How to applyPlease click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.IMPORTANT INFORMATION:Child safe statement of commitmentThe Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.