Regional Injury Management Advisor

Toll Global Forwarding (Malaysia) Sdn. Bhd.; Western Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

Toll Group in Perth, WA, seeks an experienced Regional Injury Management Advisor to lead injury management and durable return-to-work outcomes across operations. You will partner with leaders, coordinate medical providers, and drive best-practice strategies to support injured employees.

Travel to operational sites will be required as you oversee a portfolio of workers' compensation claims and champion a safety-focused culture aligned with Toll's values.

Qualifications

• Tertiary qualifications in Allied Health.
• ≥5 years' injury management/return-to-work experience.
• Strong knowledge of workers' compensation and return-to-work legislation.
• Experience managing complex injury claims.
• First Aid Certificate preferred or Return to Work Certification where applicable.

Responsibilities

• Manage a portfolio of workers' compensation injuries and claims.
• Implement injury management and return-to-work strategies.
• Develop graded return-to-work plans for complex injuries.
• Arrange and attend case conferences with injured workers and practitioners.
• Provide coaching to leaders on rehabilitation and early intervention.
• Manage healthcare providers for appropriate treatment pathways.
• Conduct Job Task Analyses for selected roles.
• Identify initiatives to reduce injury costs.
• Partner with leaders to drive safety and continuous improvement.

Skills

Injury management

Return-to-work

Stakeholder engagement

Coaching leaders

Workplace rehabilitation

Education

Allied Health qualification

Tools

Claims management software

MS Office

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Job Description

Due to continued growth across our operations, we are seeking experienced Regional Injury Management Advisor to join us in Perth . This role offers the opportunity to partner with operational leaders, support injured employees through recovery, and drive best-practice injury management and return-to-work outcomes across our business.

As a Regional Injury Management Advisor, you will develop and implement injury management strategies that facilitate early recovery and durable return-to-work outcomes for our workforce. Working closely with internal and external stakeholders, you will play a key role in minimising the impact of workplace injuries and fostering a safety-focused culture aligned with Toll's values.

These roles will oversee a portfolio of workers' compensation claims across your respective region and require travel to operational sites to work alongside frontline and senior leaders to achieve continuous improvement in return-to-work outcomes.

Key Responsibilities

• Manage a portfolio of workers' compensation injuries and claims.
• Implement and maintain effective injury management and return-to-work strategies.
• Develop graded return-to-work plans for complex injuries and assist managers with identifying suitable duties.
• Arrange and attend case conferences with injured workers, treating practitioners, and other stakeholders to support recovery and safe return to work.
• Provide coaching and training to leaders on proactive workplace rehabilitation, injury management, and early intervention practices.
• Actively manage healthcare and occupational rehabilitation providers, ensuring appropriate treatment pathways and cost-effective outcomes.
• Conduct Job Task Analyses for selected operational roles.
• Identify and implement initiatives that support injury prevention and control medical and related costs.
• Partner with operational leaders to drive a culture of safety, wellbeing, and continuous improvement.

About You

To be successful in this role, you will bring:

• Tertiary qualifications in an Allied Health discipline such as Occupational Therapy, Physiotherapy, Exercise Physiology, or similar.
• A minimum of 5 years' experience in injury management, workplace rehabilitation, or return-to-work roles.
• Strong knowledge of workers' compensation, rehabilitation, and return-to-work legislation.
• Proven experience managing complex and serious injury claims.
• Demonstrated capability coaching and influencing leaders on return-to-work and rehabilitation best practices.
• Experience developing and implementing injury prevention and recovery strategies.
• Occupational First Aid Certificate (preferred).
• Return to Work Coordinator Certification or exemption where required.

Key Skills

• Strong stakeholder engagement, negotiation, and conflict resolution skills.
• Excellent planning, organisation, and case management capabilities.
• Commercial and financial acumen.
• Ability to influence and build relationships across all levels of the organisation.
• Results-driven approach focused on achieving positive outcomes for employees and the business.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.