Regional ICT Services Manager

Queensland Ambulance Service; Queensland; On-site; AUD 130,000 - 180,000; Full time

Job summary

Queensland Ambulance Service seeks a Manager Regional ICT to lead ICT infrastructure delivery across large, geographically dispersed locations. You will oversee workloads, prioritise urgent incidents and ensure consistent service delivery across all regions, reporting to the Director, ICT Programs and Service Management.

You will supervise eight Regional Support Officers and the Technical Support and ICT Help Desk teams.

Qualifications

• Broad technical knowledge across ICT infrastructure and regional environments.
• Proven leadership with geographically diverse teams.
• Strong analytical and problem-solving to implement improvements.
• Excellent verbal and written communication for stakeholders.

Responsibilities

• Oversee employee workloads and prioritise urgent incidents.
• Ensure consistent service delivery across all eight regions.
• Supervise eight Regional Support Officers and ICT Help Desk teams.
• Provide advice to customers and senior management on ICT issues.

Skills

ICT infrastructure

Leadership

Analytical thinking

Communication

People management

Education

Degree in Information Technology

ITIL Certification

PRINCE2 Certification

MSP Certification

Job description

Queensland Ambulance Service seeks a Manager Regional ICT to lead ICT infrastructure delivery across large, geographically dispersed locations. You will oversee workloads, prioritise urgent incidents and ensure consistent service delivery across all regions, reporting to the Director, ICT Programs and Service Management.

You will supervise eight Regional Support Officers and the Technical Support and ICT Help Desk teams.