Regional Coordinator - Townsville

selectability Careers; Townsville City; In loco; AUD 62.000 - 84.000; Tempo pieno

Vantaggi offerti da questo lavoro

FBT salary packaging benefits

Fitness Passport

Flexible working arrangements

Career pathways and development

Employee Assistance Program

Descrizione del lavoro

Selectability is seeking a Regional Coordinator to provide leadership and operational oversight for the Townsville region. You will drive service excellence, support workforce capability, and ensure compliance with NDIS, WHS and quality standards, while collaborating with local teams and stakeholders to deliver person-centered care.

The role involves mentoring leaders, managing budgets, and stepping into service delivery when needed to maintain continuity of care.

Competenze

• Experience leading teams in mental health, disability, child safety or community services (desirable)
• Experience in the mental health industry (desirable)
• An in-depth knowledge of the NDIS guidelines and processes (desirable)
• Strong computer skills with the ability to complete required reporting
• Experience working in a team environment
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams) and other databases
• A positive attitude and commitment to best practice
• Ability to work with culturally and linguistically diverse communities

Mansioni

• Leading, mentoring and supervising Team Leaders, providing coaching and professional development.
• Ensuring safety, wellbeing and quality of care through regular service reviews and reporting.
• Collaborating with Team Leaders for person-centred intake and effective service planning.
• Overseeing recruitment, onboarding, performance management and HR processes.
• Monitoring service delivery, audits and compliance with NDIS, HSQF and NSMHS standards.
• Managing records, rosters and performance documentation.
• Overseeing budgets and financial administration including invoicing.
• Promoting use of payroll, HR and admin systems to support efficiency.
• Participating in on-call duties and responding to emergencies.
• Providing operational support to maintain continuity of care.
• Identifying and mitigating workplace risks and WHS compliance.
• Building relationships with employees, recipients, families and stakeholders.
• Preparing operational/ performance reports for the General Manager.

Conoscenze

Team leadership

Mentoring

Coaching

Stakeholder engagement

MS Office

Descrizione del lavoro

About the role

We are looking for a passionate and driven Regional Coordinator to provide leadership, direction, and operational oversight within the Townsvilleregion. Working closely with local teams and stakeholders, you will drive service excellence, support workforce capability, and contribute to the continued growth and success of selectability. This is an exciting opportunity to make a lasting impact by leading teams that positively change lives every day.

This is a varied role and responsibilities include, but are not limited to:

• Leading, mentoring and supervising Team Leaders, providing coaching, performance management, professional development and training opportunities
• Ensuring the safety, wellbeing and quality of care for all recipients through regular service reviews, monitoring and reporting
• Collaborating with Team Leaders to support person-centred intake processes and ensure effective service planning and delivery
• Overseeing recruitment, onboarding, performance management, employee relations and offboarding processes in accordance with organisational policies and HR best practice
• Monitoring service delivery outcomes, conduct audits and ensure compliance with relevant legislative, regulatory and quality standards, including NDIS Quality and Safeguards Commission requirements, HSQF and NSMHS
• Ensuring timely and accurate completion of records, reports, rosters and performance documentation in line with organisational governance requirements
• Managing operational budgets and financial administration, including expenditure monitoring, invoice approvals and delegated financial responsibilities
• Promoting the effective use of payroll, HR and administrative systems to support operational efficiency and compliance
• Participating in on-call duties and respond to emergencies, incidents and critical situations as required
• Providing operational support and step into service delivery roles when necessary to maintain continuity of care and services
• Identifying, managing and mitigating workplace risks, ensuring compliance with Work Health and Safety (WHS) requirements and reporting obligations
• Building and maintaining positive relationships with employees, recipients, families, stakeholders and community partners
• Preparing and providing regular operational and performance reports to the General Manager, contributing to organisational oversight, executive reporting and governance assurance
• Driving a culture of accountability, continuous improvement and high-quality service delivery across all areas of responsibility

About you

To be successful you must:

• Experience leading teams, programs and services in mental health, disability, child safety or community services (desirable)
• Experience in the mental health industry (desirable)
• An in-depth knowledge of the NDIS guidelines and processes (desirable)
• Strong computer skills with the ability to complete required reporting
• Experience working in a team environment
• Proficient in Microsoft office suites of programs, including outlook, word, excel and teams and other databases
• A positive attitude and is committed to best practice
• Be able to work with culturally and linguistically diverse communities and individuals

Role requirements

• Current minimum P1 "C" class Queensland drivers licence
• Currently registered, roadworthy, and fully comprehensive vehicle
• Current nationally recognised First Aid and CPR certificates (or the ability to obtain)
• Child Safety & Personal History Screening check
• Positive Notice Working with Children (blue card) (or the ability to obtain)
• NDIS Worker Screening Clearance (or the ability to obtain)
• NDIS Worker Orientation Module 'Quality, Safety & You'

About the offer

The Regional Coordinator is a Fulltime position based in Townsville.

We offer a range of benefits including:

• Hourly rate of $53.43+ super
• Up to $15,900 FBT salary packaging benefits
• Access to fitness passport
• Flexible working arrangements
• Career pathways and opportunities for development
• Employee assistance program offering confidential counselling support for employees

About us

selectability is a not-for-profit charity with a primary focus of improvingmental wellbeing and contributing to suicide prevention across regionalQueensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.

selectability is committed to creating safe environments where young people feel protected, respected and heard. The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.

We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.

If you would like to know more, please visit our website.