Referral Unit Officer - Central Intake And Booking Hub (Casual Pool)

Women'S And Children'S Health Network; Adelaide; Sur place; AUD 66 000 - 70 000; Plein temps

Avantages offerts par ce poste

Salary packaging benefits

Fitness Passport

Public transport for staff

Employee Assistance Program

Relocation support

Résumé du poste

Women’s and Children’s Health Network in Adelaide CBD is seeking a Casual Referral Unit Officer to join the Central Intake Booking Hub. You will manage referrals, bookings and client records, delivering friendly, efficient service to families and providers.

The role focuses on accurate data entry, coordinated appointment scheduling and proactive communication to support CaFHS referrals and patient-centred care within a supportive team.

Qualifications

• Experience in providing a comprehensive and efficient range of administrative support services.
• Data entry, word processing and keyboard skills.
• Sound interpersonal and communication skills.
• Ability to problem solve.

Responsabilités

• Ensure efficient processing of CaFHS referrals with a high standard of data entry.
• Action all external reports to identify changes in the status of CaFHS clients and update client records accordingly.
• Provide positive, friendly, courteous and helpful interactions with internal and external customers.
• Answer telephone enquiries efficiently, including accurate message taking and prompt referral to appropriate personnel.
• Undertake the booking of client appointments into systems data provided from incoming referrals entered in the database.

Connaissances

Administrative support

Data entry

Word processing

Interpersonal skills

Problem solving

Description du poste

Referral Unit Officer - Central Intake and Booking Hub (Casual Pool)

Job no: ******
Work type: Casual
Location: Adelaide CBD
Categories: Administration, Business and Management

• Women’s and Children’s Health Network, Child and Family Health Service, Adelaide 5000
• Salary – ASO2, $66,442.00 - $69,504.00 + 12% Superannuation and Salary Sacrifice Benefits
• Full time or Part time, Multiple temporary casual positions available

About WCHN

Join the Women’s and Children’s Health Network (WCHN), South Australia’s leading provider of care for women, babies, children and young people. We’re shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.

What WCHN Can Offer You

• Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Free public transport to and from the Women’s and Children’s Hospital for SA Health metropolitan hospital staff (excludes network community sites).
• Support for you and your family via our Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility.

About the role

Join our Child and Family Health Service team on South Terrace in a rewarding administrative role supporting children and families. You'll manage referrals, coordinate appointments, maintain accurate client records, respond to enquiries with professionalism and care, and provide exceptional customer service. This is a fantastic opportunity to contribute to a dedicated team committed to delivering high-quality, patient and family centred care.

Key duties of the role

• Ensure efficient processing of CaFHS referrals with a high standard of data entry.
• Action all external reports to identify changes in the status of CaFHS clients and update client records accordingly.
• Provide positive, friendly, courteous and helpful interactions with internal and external customers.
• Answer telephone enquiries efficiently, including accurate message taking and prompt referral to appropriate personnel.
• Undertake the booking of client appointments into systems data provided from incoming referrals entered in the database.

Skills and Experience

• Experience in the provision of a comprehensive and efficient range of administrative support services.
• Data entry, word processing and keyboard skills.
• Sound interpersonal and communication skills.
• Ability to problem solve.

Enquiries can be directed to

Natasha Clark

Interim Manager, Central Intake Booking Hub

To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:

• ASO2 - Referral Unit Officer - Role Description - ******.pdf
• Immunisation Requirements Checklist
• Applicant Documents Checklist

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Closing Date: Friday 13 November 2026 at 11:55pm

Advertised: 30 Oct 2026 Cen. Australia Daylight Time
Applications close: 13 Nov 2026 Cen. Australia Daylight Time