Referral & Assessment Coordinator – Suicide Aftercare

Woden Community Service Inc; Canberra; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Salary packaging option up to $15,899

Meals and Entertainment package up to

15 days paid personal leave

EAP – 24/7

Monthly clinical supervision

Flare Benefits discounts

Job summary

Woden Community Service is seeking a compassionate Referral & Assessment Coordinator to act as the first point of contact for referrals to The Way Back Support Service. You will conduct intake, assess eligibility, perform suicide risk screening, and coordinate appropriate supports with sensitivity and professionalism.

Working with the Team Leader and Support Coordinators, you will maintain records, develop partnerships with health and community services across the ACT, and support participants

Qualifications

• Certificate IV in Mental Health, Community Services, or a related field.
• Experience in referral coordination, intake, assessment, or triage.
• Knowledge of suicide prevention, risk assessment, and crisis response.
• Strong communication, stakeholder engagement and records-keeping skills.
• WWVP/National Police Check eligibility required.

Responsibilities

• Manage referrals, assess eligibility and coordinate participant allocation.
• Conduct intake and assessment with trauma-informed approach.
• Perform suicide risk screening conversations.
• Develop relationships with health and community partners across the ACT.
• Maintain high-quality records and documentation.

Skills

Intake & assessment

Assessment

Triage

Referral coordination

Service navigation

Communication

Record-keeping

Stakeholder engagement

Trauma-informed practice

Education

Certificate IV in Mental Health

Job description

Woden Community Service is seeking a compassionate Referral & Assessment Coordinator to act as the first point of contact for referrals to The Way Back Support Service. You will conduct intake, assess eligibility, perform suicide risk screening, and coordinate appropriate supports with sensitivity and professionalism.

Working with the Team Leader and Support Coordinators, you will maintain records, develop partnerships with health and community services across the ACT, and support participants