Reddy Express Ponderosa - Customer Service Representative

Reddy Express - Otr Group; Warrnambool; On-site; AUD 48,000 - 62,000; Full time

Job summary

Reddy Express Ponderosa in Warrnambool is seeking a Customer Service Representative to deliver friendly, efficient service to guests and keep the store welcoming.

You will work in a fast-paced environment, multi-tasking between customers, stocking shelves, and learning our range of products and promotions, with availability for flexible hours including weekends.

Qualifications

• Outstanding customer service is essential.
• Comfortable working alone as well as in a team.
• You will be on your feet for long periods and may lift items.
• Flexible hours including late nights, early mornings and weekends.
• Willing to learn and promote our range of products and specials.

Responsibilities

• Provide great customer experiences and greet guests.
• Keep the store clean, stocked and welcoming.
• Multi-task in a fast-paced environment and manage time effectively.
• Promote products and specials to customers as needed.

Skills

Customer service

Team player

Time management

Flexible hours

Willing to learn

Job description

Job Description

Reddy Express Ponderosa - Customer Service Representative

Reddy Express Ponderosa, 465-469 Raglan St, Warrnambool, Victoria, Australia

Posted Monday 10 August 2026 at 2:30 pm

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.

Reddy Express Ponderosa, 465-469 Raglan St, Warrnambool, Victoria, Australia