Reddy Express Berwick - Customer Service Representative

OTR; City of Casey; On-site; AUD 50,000 - 60,000; Full time

Job summary

OTR Group is seeking a Customer Service Representative for Reddy Express stores. You will focus on delivering excellent guest experiences, ensuring the store is clean, stocked and welcoming in a fast-paced environment.

The role requires flexibility, including late nights, early mornings and weekends. The ideal candidate demonstrates outstanding customer service, works well solo or in a team, and can multitask while managing time.

Qualifications

• Provide outstanding customer service to guests.
• Able to work alone or in a team.
• Able to multi-task and manage time effectively.
• Capable of standing for long periods and occasional heavy lifting.

Responsibilities

• Deliver great customer experiences and keep the store clean, stocked and welcoming for guests.
• Multitask in a fast-paced setting and manage time efficiently.
• Support product knowledge and promote specials as needed.

Skills

Outstanding customer service

Team and independent work

Time management and multitasking

Mobility/standing for long periods

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians.

About the Role

As aCustomer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.