Reddy Express Deception Bay - Customer Service Representative

Reddy Express; Deception Bay; On-site; AUD 42,000 - 52,000; Full time

Job summary

Reddy Express Deception Bay is seeking a Customer Service Representative to deliver exceptional guest experiences, keep the store welcoming, clean, and well stocked, and assist shoppers with product information.

This fast-paced role requires multitasking, the ability to work alone or in a team, and flexibility for late nights, early mornings and weekends. A positive attitude and willingness to learn about our range of products are essential.

Qualifications

• Demonstrated ability to deliver outstanding customer service.
• Able to work solo or as part of a team.
• Comfortable standing for long periods.
• Flexibility to work late nights, early mornings and weekends.
• Willingness to learn and promote store products and specials.

Responsibilities

• Provide exceptional customer experiences and assist Guests with inquiries.
• Keep the store clean, stocked and welcoming at all times.
• Process transactions accurately and handle payments.
• Support product promotions and upsell where appropriate.

Skills

Customer service

Team player

Multitasking

Flexibility

Product promotion

Job description

Reddy Express Deception Bay - Customer Service Representative

Reddy Express Deception Bay - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As aCustomer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.