Reddy Express Berwick - Customer Service Representative

OTR; Shire of Cardinia; On-site; AUD 45,000 - 60,000; Full time

Job summary

OTR Group’s Reddy Express division is hiring a Customer Service Representative to ensure a welcoming store, stock levels, and a smooth guest experience. The role is fast-paced and requires multitasking, strong customer service, and the ability to work flexibly including weekends and late nights.

You will contribute to a high standard of store presentation while learning about our product range and promotions, with a focus on guest satisfaction and efficient operations.

Qualifications

• Provide outstanding customer service in a fast-paced retail environment.
• Ability to work alone or in a team.
• Able to stand for long periods and perform light to moderate lifting.

Responsibilities

• Deliver great customer experiences at the store.
• Keep the store clean, stocked and welcoming for guests.
• Multitask effectively in a busy environment and manage time well.

Skills

Customer service

Teamwork

Time management

Flexibility

Physical stamina

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.