Recovery Coach / Support Coordinator - South coast / southern highlands

One Door Mental Health; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Fitness program

Leave perks

CommBank benefits

Job summary

One Door Mental Health is seeking a Recovery Coach/Support Coordinator for a 1-year full-time contract serving the South Coast and Southern Highlands, based in Wollongong. You will assist consumers to locate services, support their NDIS plans, and connect with housing, health and education supports.

Join a flexible, multidisciplinary team that delivers recovery-oriented support and works across home, office and community settings. A driver’s license and willingness to travel are essential.

Qualifications

• Relevant qualifications in mental health and/or minimum of 2 years direct experience in the mental health field.
• Demonstrate values aligning with Recovery Oriented approaches.
• Ability to build strong relationships with service providers, clinical teams and stakeholders.
• Experience in a multidisciplinary team and collaborating with consumers, families and agencies.
• Valid driver’s licence and ability to travel ~45 minutes to client locations.

Responsibilities

• Coach consumers to build strengths, knowledge, skills, and decision-making capacity.
• Connect consumers to mainstream and community services including health and mental health services outside the NDIS.
• Develop detailed support plans with identified risks and barriers.
• Assist with budgeting funds and navigating NDIS systems and legislation.
• Provide reports on outcomes to NDIA per agreed frequency.
• Empower individuals to achieve goals and improve quality of life.

Skills

Mental health experience

NDIS knowledge

Driver's license

Education

Mental health qualification

Job description

Recovery Coach / Support Coordinator - South coast / southern highlands

• Walk alongside consumers through their recovery journey
• Work with consumers to support the implementation of their NDIS plan
• Build capacity to achieve greater independence to self-manage services and supports in the longer term
• 12-month full-time contract offering valuable experience and professional growth | servicing South coast / Southern highlands

About One Door

One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.

Intro to your Recovery Coach/Support Coordinator journey:

A gradual onboarding process. The 1st week is KPI-free, giving you space to settle in. From weeks 2 to 4, the expectation is two billable hours per day, increasing to four hours daily by weeks 5 to 8. By month 3, your KPIs will align with the broader team (6.25 hours). We provide ongoing support and adaptability is key as the NDIS landscape continues to evolve. Our team connects virtually, so tech literacy is essential - monthly meetings, remote buddy catchups, and monthly peer review groups help keep us supported and engaged.

Why Join Our Team?

• Enjoy flexible working arrangements across home, office and community settings, with the autonomy and trust to manage your schedule and workload effectively.
• Make a meaningful difference by supporting people to build their resilience, strengths and capacity to achieve their goals.
• Deliver strengths-based, recovery-oriented support that empowers individuals on their recovery journey.
• Collaborate with a broad network of stakeholders, including mainstream services and government agencies.
• Be part of a diverse, multidisciplinary team where collaboration and shared expertise support your ongoing professional growth.

Further details about the role:

We are seeking an empowering, organised and goal orientated Recovery Coach/Support Coordinator for a 1 year full time contract opportunity based in South West Sydney. You will assist consumers to locate the services and supports that they need to meet the goals in their NDIS plan and to maintain their linkages to other services including housing, health, and education. The Recovery Coach will spend time with you and people important to gain a holistic view of who you are and what supports you need, they will help you find and organise supports and assist with navigating the various mainstream and NDIS systems.

This position is based in Wollongong and delivers services across the South Coast and Southern Highlands region.

Key responsibilities

• Coach consumers with complex psychosocial diagnoses to build their strengths, knowledge, skills and decision-making capacity.
• Connecting consumers to mainstream and community services including health and mental health services outside of the NDIS.
• Manage multiple and complex support structures, including developing detailed support plans with identified risks and barriers.
• Assist consumers with budgeting funds, remaining up to date on NDIS legislation and navigating the various NDIS systems.
• Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.
• Transform Lives:Play a vital role in empowering individuals, helping them achieve their goals and improve their quality of life.
• Competitive Salary Packaging:Maximize your take-home pay by salary packaging up to $15,900.
• Fitness Passport:Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centres at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
• Leave Perks:Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!
• Access to a Workplace Banking Portal that provides convenient access to a range of banking and lifestyle benefits offered through our CommBank program.

What you’ll bring

• Relevant qualifications in mental health and/or minimum of 2 years direct experience in the mental health field.
• Demonstrate values aligning with Recovery Oriented approaches
• A strong capacity to address challenging issues at consumer, service delivery, and system levels.
• Demonstrated understanding of the NDIS and Community Services sector and ability to build strong relationships with service providers, clinical teams and key stakeholders.
• Experience working in a multidisciplinary team and constructive working relationships with consumers, family/carers and other agencies.
• A valid driver’s licence is essential, reliable access to a personal vehicle for work-related travel and willingness to travel to client locations within approximately a 45-minute driving radius.

One Door Mental Health requires all staff to have a current Working with Children's Check, NDIS Worker Screening clearance, and appropriate COVID-19 Vaccination. One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

Manager Contact Details
Kisi Williams – Manager Support Coordination
******@onedoor.org.au

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at **@onedoor.org.au or via **@mindaustralia.org.au

Position Description

PD-Support Coordinator-Recovery Coach.pdf