Recoveries Manager

Ausgrid; Sydney; On-site; AUD 165,000 - 175,000; Full time

Benefits offered by this job

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Job summary

Ausgrid is seeking a new leader for its Recoveries function in Newcastle, guiding a specialist team of investigators and recovery professionals. You will drive complex stakeholder relationships, ultimately delivering strong commercial outcomes for the business while maturing processes and expanding insurer partnerships.

You will lead change, uplift team capability and ensure workflows balance competing priorities with accountability in a dynamic utility environment.

Qualifications

• Experience or strong understanding of recoveries, liability assessment, or insurance-related processes.
• Experience in recoveries, investigations, insurance, or legal support functions.
• Proven experience leading and developing a team in a commercial, operational or investigative environment.
• Strong influencing and negotiation skills to manage complex multi-party disputes.
• Ability to assess liability, evidence and financial risk.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication for stakeholder engagement.

Responsibilities

• Deliver third-party recovery outcomes in line with targets and financial expectations.
• Improve recovery strategies through sound commercial judgement; negotiations, escalations and write-off recommendations.
• Lead management of disputed and escalated recoveries, including contested liability or insurer challenges.
• Ensure recoveries follow policies, delegations and insurance arrangements.
• Identify and implement process and workflow improvements to strengthen performance.
• Lead teams through change and transition activities as required.
• Establish clear expectations and a culture of accountability and professionalism.
• Engage with internal stakeholders to support recovery outcomes.
• Improve reporting, workflow visibility and management oversight.

Skills

Recoveries experience

Liability assessment

Insurance processes

Dispute resolution

Negotiation

Stakeholder engagement

Communication skills

Education

Tertiary qualification

Job description

• $146,171 base + 16.5% super + fortnightly rostered day off
• Option to work a compressed 4-day work week
• Permanent full time
• Location: Newcastle

About Ausgrid – we’re wired for good

We’re the largest distributor of electricity on Australia’s east coast, which means over twomillion homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our company with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

This newly created leadership role is responsible for leading Ausgrid’s Recoveries function, a specialist team that recovers costs associated with third‑party damage to the network while delivering critical commercial outcomes for the business. Reporting to the Head of Customer Care, you will lead a team of experienced investigators and recovery specialists, oversee complex stakeholder relationships, and drive continued growth in recovery performance.

We’re seeking a confident, emotionally intelligent leader who can lead change and continuous improvement as the Recoveries function continues to mature. You will modernise processes, uplift team capability, strengthen insurer and stakeholder partnerships, and identifying opportunities to improve workflows and performance across the function. We're looking for a people leader who can successfully guide a diverse workforce through process improvement, changing business needs, and balance commercial outcomes.

Key responsibilities:

• Accountable for delivering third‑party recovery outcomes in line with agreed business targets and financial expectations
• Drive improvements in applying sound commercial judgement to recovery strategies, negotiations, escalations and write‑off recommendations
• Lead the management of disputed and escalated recoveries, including matters involving contested liability, insurer challenge or legal escalation.
• Ensure recoveries are pursued efficiently, lawfully and in accordance with Ausgrid policies, delegations and insurance arrangements.
• Identify and implement process, capability and workflow improvements that strengthen recovery performance and team effectiveness.
• Lead teams through change, consultation and transition activities as required
• Establish clear expectations, constructive performance conversations and a culture of accountability and professionalism
• Engage effectively with internal stakeholders including Field Operations, Legal and Finance to support recovery outcomes.
• Improve reporting, workflow visibility and management oversight

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.

You will bring:

• Experience or strong understanding of recoveries, liability assessment, insurance‑related processes or dispute resolution.
• Experience working within a recoveries, investigations, insurance, or legal support functions.
• Proven experience leading and developing a team in a commercial, operational or investigative environment.
• Highly developed influencing and negotiation skills to manage complex multi‑party disputes.
• Demonstrated ability to assess liability, evidence and financial risk.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills for internal and external stakeholder engagement.

Highly regarded:

• Understanding of utility networks, asset damage, construction activities or field operations.
• Experience engaging with insurers, councils, contractors or legal representatives.
• Experience in a regulated utility or large infrastructure organisation.
• Tertiary qualifications or significant experience relevant to business, law, insurance or finance.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender‑neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

Application close date: 6 October 2026

(please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.