Recoveries & Collections Specialist

Mayday Recruitment; Sydney; Hybrid; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Top 5 Employers in Australia

Comprehensive onboarding

Career development opportunities

Team events

Job summary

MAYDAY Recruitment Group, partnering with a leading fintech, is seeking an experienced Collections & Recoveries Consultant to join the Sydney CBD team. You will manage late-stage commercial collections, use skip tracing to support outcomes, and negotiate repayment plans with customers.

This role offers a hybrid setup (1 day WFH), comprehensive onboarding, and opportunities for career progression within a supportive, high-performance environment.

Qualifications

• Minimum 1 year's experience in collections or recoveries.
• Experience with late-stage collections or arrears management is highly regarded.
• Experience with skip tracing and negotiating payment arrangements.
• Strong communication, negotiation and objection-handling skills.
• Resilience, accountability and a solutions-focused mindset.
• Ability to thrive in a fast-paced, KPI-driven environment.
• Proficiency with Microsoft Office.
• Salesforce experience advantageous but not essential.
• Litigation experience highly regarded.

Responsibilities

• Manage a portfolio of late-stage commercial collections and recoveries accounts.
• Investigate accounts through skip tracing and information gathering to support positive outcomes.
• Build rapport with customers to understand circumstances and negotiate repayment plans or settlements.
• Handle inbound and outbound customer conversations with professionalism and empathy.
• Assess financial hardship applications in line with company policies and regulatory requirements.
• Work collaboratively with the wider team to achieve individual and business objectives.
• Maintain accurate records and case notes within company systems.

Skills

Collections

Recoveries

Skip tracing

Negotiation

Communication

KPI driven

Microsoft Office

Salesforce

Litigation

Tools

Microsoft Office

Salesforce

Job description

Collections & Recoveries Consultant - Late Stage Recoveries

MAYDAY is excited to partner with a leading fintech organisation to recruit an experienced Collections & Recoveries Consultant to join their high-performing Sydney CBD team.

If you're experienced in collections or recoveries and enjoy finding solutions, negotiating outcomes, and helping customers navigate challenging financial situations, this is an excellent opportunity to join an award-winning employer that genuinely invests in its people. You'll benefit from comprehensive training, structured onboarding, and ongoing support, setting you up for long-term success from day one.

What's in it for you?

• $80,000 - $90,000 + Super + Commission Structure
• Sydney CBD location with a hybrid working model (1 day WFH)
• Join an organisation proudly recognised as one of Australia's Top 5 Employers
• Supportive, collaborative culture with wellness initiatives, team events and a stocked kitchen
• Genuine career development and progression opportunities
• Comprehensive onboarding and ongoing training

Key Responsibilities

• Manage a portfolio of late-stage commercial collections and recoveries accounts
• Investigate accounts through skip tracing and information gathering to support positive outcomes
• Build rapport with customers to understand circumstances and negotiate repayment plans or settlements
• Handle inbound and outbound customer conversations with professionalism and empathy
• Assess financial hardship applications in line with company policies and regulatory requirements
• Work collaboratively with the wider team to achieve individual and business objectives
• Maintain accurate records and case notes within company systems

What You'll Bring

• Minimum 1 year's experience in collections or recoveries
• Exposure to late-stage collections, recoveries or arrears management highly regarded
• Experience with skip tracing and negotiating payment arrangements
• Strong communication, negotiation and objection-handling skills
• Resilience, accountability and a solutions-focused mindset
• Ability to thrive in a fast-paced, KPI-driven environment
• Proficiency with Microsoft Office
• Salesforce experience advantageous but not essential
• Litigation experience highly regarded

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