Records Assistant

NSW Department of Communities and Justice; Sydney; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Health & Wellbeing programs

Flexible, autonomous work environment

Training and development opportunities

Competitive pay and conditions

Job summary

NSW Department of Communities and Justice in Sydney is seeking a Records Management Officer to support the management of information across DCJ. This role offers an opportunity to develop skills in records management, administration, customer service, and information systems within a dynamic environment.

Based at Silverwater, the role involves handling physical and digital records, ensuring accuracy and confidentiality, and providing first-line support to internal teams and the community we

Qualifications

• Strong attention to detail and accuracy.
• Reliable and proactive team player.
• Highly organised with ability to manage multiple tasks.

Responsibilities

• Maintain, retrieve, and track physical and digital records.
• Update databases and record movements accurately.
• Provide excellent customer service and first point of contact for enquiries.
• Coordinate multiple tasks with confidentiality.
• Undertake safe manual handling and movement of files.
• Support continuous improvement of records management practices.

Skills

Attention to detail

Reliable and proactive

Highly organised

Technology literacy

Manual handling readiness

Tools

Databases

Information systems

Job description

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Department/Agency: Department of Communities and Justice

Location: Silverwater, NSW, AU, 2128 Glebe, NSW, AU, 2037

• Location – Silverwater (Ground Floor of the Silverwater Correctional Complex)
• Employment type – Temporary up to 12 months with possibility extension
• Salary – $78,000 pa - $84,799 pa plus employers’ contribution to superannuation and annual leave loading

Your role

Looking to kick-start your career in the NSW Government?

We are seeking a motivated and enthusiastic Records Management Officer to join our team and play an important role in supporting the management of information across DCJ. This is a great opportunity for someone who is organised, reliable, and eager to build valuable skills in records management, administration, customer service, and information systems.

Working in a dynamic records and warehouse environment, you’ll help ensure important information is secure, accurate, and accessible, supporting both internal teams and the community we serve. You’ll gain hands‑on experience, work alongside supportive colleagues, and contribute to meaningful outcomes across the organisation.

What you’ll do

• Maintain, retrieve, and track physical and digital records in accordance with DCJ standards and legislative requirements.
• Accurately update databases and record movements to ensure information remains reliable and up to date.
• Provide excellent customer service and support as a first point of contact for enquiries.
• Coordinate multiple tasks and competing priorities while ensuring accuracy and confidentiality.
• Undertake physical duties safely, including lifting, bending, climbing ladders, and moving files within office and warehouse environments.
• Contribute to continuous improvement by supporting efficient and effective records management practices.

What we’re looking for

We're looking for someone who is:

• Eager to learn and build a career within the NSW Government.
• A reliable and proactive team player with a positive attitude.
• Highly organised, with strong attention to detail and a commitment to accuracy.
• Comfortable working in a fast-paced environment and managing competing priorities.
• Confident using technology and learning new systems.
• Comfortable undertaking manual handling and physical tasks in line with DCJ safety guidelines.
• Available to work full-time in an office-based role.
• Able to obtain or hold a valid Working with Children Check.

Why Join Us?

• Gain valuable experience within a large and diverse NSW Government agency.
• Develop transferable skills in records management, administration, customer service, and information management.
• Work in a supportive and inclusive team environment.
• Build a strong foundation for future career opportunities across DCJ and the broader NSW public sector.
• Contribute to work that supports positive outcomes for the people and communities of NSW.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Applications close

Friday, 25 September 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Julie Black via email at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at [e-mail]

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience