Receptionist

St Vincent's Health Australia; Sydney; On-site; AUD 45,000 - 61,000; Part time

Benefits offered by this job

Salary packaging

Not-for-profit reinvestment

Global leadership collaboration

Surgical robotics exposure

Private-room en-suite care

Nurse-to-patient ratios

Professional development programs

Fitness Passport & private health

Job summary

St Vincent's Private Hospital Sydney is seeking a casual receptionist for the Ambulatory Care Unit, offering 24/32 hours per week with potential extra cover. The role focuses on delivering a high-quality patient experience across multiple channels and coordinating with clinical staff.

Applicants should have customer support experience, excellent communication, and discretion when handling sensitive information. Australian/New Zealand citizens or visa holders with work rights are welcome to apply.

Qualifications

• Experience in customer support or similar roles.
• Outstanding communication and problem-solving skills.
• Ability to handle sensitive information with discretion.
• Patient, positive and empathetic approach.
• (Preferred) Experience in healthcare environments.

Responsibilities

• Respond to patient queries across email, SMS, in person and phone.
• Provide accurate, clear and timely information.
• Collaborate with clinical team to resolve issues.
• Advocate for patient needs.
• Deliver a seamless, patient-centred experience with clear expectations.

Skills

Customer support experience

Communication skills

Discretion with sensitive information

Empathy and patience

Healthcare familiarity (preferred)

Job description

Job Title

Receptionist - Casual (24/32 hours/week) at ACC St Vincent's Private Hospital Sydney.

Salary: $36.45 per hour (plus casual loading) + Super.

Welcome to St Vincent's Private Hospital Sydney, Sydney's premier inner-city private hospital Join a team built on a proud legacy of world-class care, true compassion, and deep community roots. Founded in 1857 by the Sisters of Charity and powered today by St Vincent's Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As a world-class tertiary facility, we are at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre. Here, you will work alongside global leaders and access funded postgraduate pathways to accelerate your career. Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep. Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

This role will sit in our Ambulatory Care Unit and will be casual 24/32 hours a week and may include extra cover if needed. We can discuss part time also.

Responsibilities

• Respond to patient queries across multiple channels (email, SMS, in person, and phone).
• Provide accurate, clear, and timely information.
• Collaborate with our clinical team to resolve issues.
• Advocate for patient needs.
• Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.

What We’re Looking For

• Proven experience in customer support or similar roles.
• Outstanding communication and problem-solving skills.
• Ability to handle sensitive information with discretion.
• A patient, positive, and empathetic approach.
• (Preferred) Experience in healthcare, with an understanding of the sensitivities involved.

What we can offer you

• Competitive pay and not-for-profit salary packaging to maximise your income.
• Be part of a not-for-profit where surplus is reinvested into research & community care.
• Collaborate with global leaders across more than 100 medical specialties and 60 service areas.
• Work with eminent surgeons using next-gen robotics in cardiac, neuro & ortho.
• Deliver deeply personalised, patient-centred care in a 100% private-room en-suite facility.
• Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios.
• Accelerate your career with clinical education programs & funded postgrad pathways.
• Fitness Passport, discounted private health, & cultural recognitions and celebrations.

Visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

If you would like to discuss this opportunity, please contact Nurse Unit Manager - [e-mail].

The closing date for applications is 1st October 2026. Shortlisting for this position will commence immediately.

Closing Date: 8 October 2026 11:59pm.

Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail].