Receptionist | Part Time | Gordon

Bupa; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Bupa is seeking a friendly, organized Medical Receptionist to greet patients and manage appointment bookings in our Sydney-area clinic. You will be the first point of contact, coordinating care with clinicians and ensuring smooth day-to-day operations.

Your role requires professional communication, accurate patient registration, and a courteous approach to every visitor. Join our team to support patients and contribute to a connected, patient-centered experience.

Qualifications

• GP Medical Receptionist experience is favourable.
• Availability on Mondays, Tuesdays and Fridays is preferred; shifts may include Monday to Saturday.
• Greet patients and visitors professionally; register new patients accurately in the clinic system.

Responsibilities

• Coordinate appointments and connect patients with the appropriate care team.
• Answer questions confidently and maintain a calm, welcoming reception area.
• Support billing inquiries, medical insurance processing and maintain patient information with confidentiality.

Skills

Medical receptionist

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.Just imagine the impact you could make.

The purpose of this job

As our Medical Receptionist, you'll be the warm, professional voice that greets patients when they need care most. You're not just answering phones - you're creating calm out of chaos, turning anxious moments into reassuring experiences, and keeping our medical clinic running like clockwork.

Your day will be dynamic: coordinating appointments, connecting patients with the right care team, answering questions with confidence, and ensuring everyone who walks through our doors feels heard and helped. You'll be the vital link between our patients and medical staff, making sure nothing falls through the cracks and everyone gets the support they need, when they need it. If you thrive in a fast-paced environment where your organizational skills and genuine care for people make a real difference every single day, we'd love to meet you.

What you’ll need to make it possible

• Previous GP Medical Receptionist experience is favourable
• Availability on Mondays, Tuesdays and Fridays is preferred, however shifts available Monday through to Saturday
• Best Practice experience is advantageous
• Greet patients and visitors in a professional, friendly manner, ensuring a positive experience from their arrival to departure. Register new patients and update existing patient information accurately in the clinic's system.
• Manage appointment bookings efficiently, coordinating with medical staff to schedule consultations, tests, and follow-up appointments
• Assist in processing payments, health insurance claims, and billing inquiries, ensuring accurate documentation and confidentiality.
• Ensure the reception area is kept clean, organised, and stocked with necessary supplies.
• Monitor inventory and request supplies as needed.
• Demonstrate a high level of teamwork, support, engagement and communication with the general practice nursing team.

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

Here at Bupa your wellbeing, identity, and personal story are respected and valued.

We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

• Must have Medical Reception experience
• Must have availability to work across Mondays, Tuesday and Fridays