Receptionist | Casual | Urgent Care and GP Practice's | Carlton

Bupa Australia; Sydney; Presencial; AUD 55 000 - 65 000; Tempo integral

Resumo da oferta

Bupa Australia is seeking a Medical Receptionist to join our Urgent Care Centre and GP Practice. You will be the warm, professional voice greeting patients, coordinating bookings, and ensuring the clinic runs smoothly.

The role emphasizes accuracy, confidentiality, and teamwork as you support patients from arrival to departure and liaise with medical staff to connect patients with the right care.

Qualificações

• GP Medical Receptionist experience required.
• Best Practice software experience advantageous.
• Able to work as the sole receptionist on shift.
• Greet patients and visitors professionally from arrival to departure.
• Register new patients and update information accurately.
• Manage appointment bookings with clinical staff.
• Process payments, health insurance claims and billing inquiries.
• Maintain reception area clean, organised and stocked.
• Collaborate with nursing and admin teams.

Responsabilidades

• Greet patients and visitors professionally and manage registration.
• Coordinate appointment bookings with urgent care and GP staff.
• Answer questions and ensure smooth clinic operations.
• Process payments and insurance claims accurately and confidentially.
• Maintain reception area and stock levels; monitor inventory.
• Work closely with the nursing team to support patient care.

Conhecimentos

GP Medical Receptionist

Best Practice

On-Shift Receptionist

Greet Patients

Appointment Scheduling

Payments & Claims

Reception Operations

Inventory Monitoring

Teamwork & Communication

Ferramentas

Best Practice (software)

Descrição da oferta de emprego

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is...

We have an exciting opportunity for a Medical Receptionist to join our team working across our Urgent Care Centre and GP Practice. As the first point of contact, you'll be the warm, professional voice that greets patients when they need care most. You're not just answering phones - you're creating calm out of chaos, turning anxious moments into reassuring experiences, and keeping our practice running like clockwork. Your day will be dynamic: coordinating patients in the urgent care clinic, connecting patients with the right care team, answering questions with confidence, and ensuring everyone who walks through our doors feels heard and helped. You'll be the vital link between our patients and medical staff, making sure nothing falls through the cracks and everyone gets the support they need, when they need it. If you thrive in a fast-paced environment where your organizational skills and genuine care for people make a real difference every single day, we'd love to meet you.

What you’ll need to make it possible

• Previous GP Medical Receptionist experience is required
• Best Practice experience is advantageous
• Confidence in working as the only receptionist on shift
• Greet patients and visitors in a professional, friendly manner, ensuring a positive experience from their arrival to departure. Register new patients and update existing patient information accurately in the clinic's system.
• Hold experience in managing appointment bookings efficiently, coordinating with medical staff to schedule consultations, tests, and follow-up appointments
• Have previous experience in processing payments, health insurance claims, and billing inquiries, ensuring accurate documentation and maintaining confidentiality.
• Ensure the reception area is kept clean, organised, and stocked with necessary supplies.
• Monitor inventory and request supplies as needed.
• Demonstrate a high level of teamwork, support, engagement and communication with the general practice nursing team.

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.