Receptionist | Morayfield

Sports and Spinal Group; Morayfield; On-site; AUD 34,000 - 40,000; Part time

Benefits offered by this job

Team social events and celebrations

Ongoing training and professional dev.

Employee discounts on Sports & Spinal 

Job summary

Sports & Spinal Group in Morayfield is seeking a part-time receptionist to manage front desk duties and patient communications while supporting a busy allied health clinic. The successful candidate will work approximately 20 hours per week across Monday to Friday, with flexibility for early opening shifts from 7.15am and late closes until 6.30pm.

You will be the first point of contact, ensuring a welcoming and professional patient experience, handling payments, referrals and schedules, and

Qualifications

• Previous reception, administration or customer service experience.
• Experience within allied health or healthcare administration.
• Exposure to HICAPS or Medicare billing is advantageous.

Responsibilities

• Welcoming patients and managing front desk reception
• Answering phone and email enquiries
• Scheduling and managing appointments
• Processing Medicare, HICAPS and EFTPOS transactions
• Managing referrals and clinic correspondence
• Data entry and maintaining patient records
• Invoicing and debtor management
• Diary management and appointment coordination
• End-of-day reconciliation
• Stock ordering and general clinic administration
• Providing day-to-day support to clinicians and the wider clinic team

Skills

Friendliness

Organised

Computer skills

Multitasking

Communication

Reliability

Proactivity

Customer service

Tools

HICAPS

Medicare Billing

Practice software

Job description

About the Role

Due to continued growth, our Morayfield clinic is seeking a permanent part-time Receptionist to join their team, working approximately 20 hours per week across Monday to Friday.

This role offers variety across the week, with the successful candidate required to have flexibility to support clinic opening shifts from 7.15am and closing shifts until 6.30pm.

As the first point of contact for our patients, you'll play a vital role in creating a welcoming and professional experience while helping ensure the smooth day-to-day operation of the clinic. This is a fantastic opportunity for someone who enjoys working with people, thrives in a busy healthcare environment, and is looking to build a long-term career within a growing allied health organisation.

You'll join a supportive administration team and work alongside a multidisciplinary group of clinicians, helping deliver exceptional service to our patients and community.

Key Responsibilities

• Welcoming patients and managing front desk reception
• Answering phone and email enquiries
• Scheduling and managing appointments
• Processing Medicare, HICAPS and EFTPOS transactions
• Managing referrals and clinic correspondence
• Data entry and maintaining accurate patient records
• Invoicing and debtor management
• Diary management and appointment coordination
• End-of-day reconciliation
• Stock ordering and general clinic administration
• Providing day-to-day support to clinicians and the wider clinic team

About You

• Friendly, professional and approachable
• Highly organised with strong attention to detail
• Confident using computers and learning new systems
• Able to multitask and prioritise in a fast-paced environment
• A strong communicator who enjoys helping people
• Reliable, proactive and a team player
• Passionate about delivering exceptional customer service

Desirable Experience

• Previous reception, administration or customer service experience
• Experience within allied health, medical or healthcare administration
• Exposure to HICAPS, Medicare billing or practice management software (advantageous but not essential)

Why Join Sports & Spinal?

• Supportive and collaborative team culture
• Ongoing training and professional development
• Career progression opportunities across a growing organisation
• Team social events and celebrationsEmployee discounts on Sports & Spinal services
• Opportunity to make a meaningful difference in patients' healthcare journeys

About Us

Sports & Spinal has been providing exceptional physiotherapy and allied health services across South East Queensland for over 30 years. We are passionate about helping our patients achieve their goals while fostering a workplace culture built on teamwork, growth, innovation and genuine care.

Our values guide everything we do:

• Respect All
• Innovate for the Future
• Collaborate & Grow
• Be Memorable
• Show the Love

If you're looking for a rewarding administration role within a supportive healthcare team, with opportunities to grow and develop, we'd love to hear from you.