Receptionist, Malmaison

Malmaison Hotel Du Vin Holdings Limited; Brighton; Hybrid; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Staff room rates

Friends & family rate with 50% off

Dining discounts

Apprenticeships

High street discounts

Cycle to work

Healthcare plan

Referral bonus

Uniform provided

Job summary

Malmaison Hotel Du Vin Holdings Limited is seeking a friendly receptionist to be the welcoming face of the hotel in Tasmania, Brighton, Australia. You will deliver outstanding guest service with warmth, handle queries and help create memorable experiences for every guest.

We offer strong career development, generous staff benefits, and opportunities to progress into supervisory roles as you grow with Malmaison, with supportive training and a vibrant team environment.

Qualifications

• Natural hospitality charm and passion for service.
• Friendly, energetic demeanor suitable for first and last guest contact.
• Willingness to learn and progress within Malmaison.

Responsibilities

• Be the face of the hotel, greeting guests and handling queries.
• Set the tone for each guest visit and ensure expectations are exceeded.
• Support internal development and progression within Malmaison.

Skills

Hospitality

Customer service

Communication

Professional presence

Job description

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

Heavily discounted

Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.

Discounted

Friends and Family Room Rate with 50% off best available rate.

35% off your bill when you dine in our Brasseries and Bistros

Fully funded Apprenticeship programmes that support you in developing your career

High Street Discounts on a range of high street shops, experiences, holidays and much much more

Cycle to work scheme – save up to 40% on a wide range of bikes

Healthcare Cash Plans - dental, optical, medical and more available from £5 per month

Referral scheme that pay up to £1,500,just for getting your friends jobs! (*Terms & Conditions apply)

A quality uniform where required

We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more

We work with

Stream giving instant access to your pay as it’s earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary

We also offer

complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast

We are a proud sponsor of

The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.

Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK

We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round

We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.

Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.