Receptionist & Customer Relationship Officer

AB Accounting Maclean; Maclean; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Flexi time

Weekly team gathering

Job summary

AB Accounting Maclean invites a client-focused receptionist/administrative professional to join our small team in Maclean, NSW. This full-time, permanent role is office-based, Mon-Fri, with an immediate start. You will welcome clients, manage calls, coordinate appointments and support our accountants with document collection and ATO liaison.

Training provided, experience in MS Office preferred. Salary range is $45k–$60k commensurate with experience, with a friendly, supportive workplace and the

Qualifications

• Strong customer service and relationship skills.
• Excellent written and verbal communication.
• Ability to manage confidential information.
• Organised and able to multi-task with minimal supervision.

Responsibilities

• Greet clients and manage incoming calls, coordinate appointments.
• Liaise with advisors and team to ensure high-quality client outcomes.
• Handle administrative tasks, including ATO correspondence and office supplies.
• Collect source documents and collate financial statements and tax returns.

Skills

Customer relations

Time management

Communication skills

Organisational skills

Tools

Microsoft Office

CRM/Database systems

Job description

www.abaccounting.com.au

• Maclean, Fulltime
• Immediate Start
• Enjoy the idyllic Northern Rivers lifestyle
• Salary range $45k - $60k commensurate with experience

The organisation

Looking for a Seachange? AB Accounting Maclean is situated near the coastal towns of Yamba and Byron Bay. It is a sole director boutique firm that has been in business for over 50 years. We have long standing relationships with many local, national and international businesses and individuals. The industries in our client base include medical professionals, construction, primary producers, customs and freight forwarding, and hospitality. Our small cohesive team has an opportunity to work across all facets of accounting including tax, financial reporting and superannuation.

We are a friendly, hardworking team of professionals who take pride in providing quality service to our clients. We support one another, share knowledge, and value a positive office environment.

Job summary

This is an excellent opportunity for someone who is committed to putting the client first. The desired applicant will be responsible for delivering quality customer relationship outcomes involving reception duties, liaising with clients, requesting source documents and information, collating for handing to our accountants. Training will be provided, however you will need to bring an eagerness to learn, a proactive attitude and a commitment to the role.

Please note:

This is a full-time permanent position based in the office Mon-Fri as a client-facing role and working with team members.

Your contribution!

The role includes, but is not limited to the following:-

• Welcoming clients and managing incoming calls, responding to enquiries and coordinating appointments to ensure seamless service delivery.
• Liaising with advisors, partners and team members to support efficient and high-quality client outcomes.
• Managing a broad range of administrative tasks, including handling ATO correspondence and coordinating office supplies.
• Supporting client data management processes, including collecting client source documentation, collating financial statements and tax returns, liaising with the ATO on various matters and document management.

About You

• Customer Relations
• Follows through and adheres to deadlines
• Problem solving abilities with attention to detail
• Proven written communication skills including ability to prepare correspondence for clients and third parties
• Demonstrated ability to maintain absolute confidentiality regarding client and practice information
• Great verbal communication skills with the ability to deal with clients in a professional manner
• Demonstrated organisational skills to multi task, work autonomously and with little supervision, prioritise work, take initiative, demonstrate flexibility and work under pressure (not very often) with adherence to deadlines
• Demonstrated ability of working with computers including Microsoft Office products and applications, internal database systems and experience with apps and portals

Our offer to you

• Fulltime role with ongoing permanent employment
• Flexi time system
• Weekly Team Gathering
• Remuneration commensurate with qualifications and experience.