Receptionist - Cradle Mountain

Discovery Parks; City of Devonport; On-site; AUD 45,000 - 60,000; Full time

Job summary

Discovery Parks Cradle Mountain in Tasmania seeks a friendly Front Office Receptionist to warmly welcome guests, check them in and out, and manage reservations using the RMS system. You will coordinate with housekeeping and provide guests with local information.

Ideal candidates have prior front office hospitality experience, strong communication and cash-handling skills, and a flexible mindset for weekend/evening shifts. A valid driver’s licence is essential.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
• Passionate about delivering exceptional Guest experience.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Complete the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front Office experience

RMS knowledge

Guest service

Cash handling

Communication skills

Organizational skills

Positive attitude

Weekend/holiday availability

Driver's license

Tools

RMS or equivalent Booking System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

On the edge of the National Park you will find the beautiful Discovery Parks Cradle Mountain. Around an hours drive from the nearest town this property is surrounded by bush, lake and wildlife. Guest accommodation includes new deluxe cabins, superior and standard with backpackers rooms also available making this large property a great destination year round.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What We Look For

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Passionate about delivering exceptional Guest experience
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.