Medical Receptionist

Stride Mental Health; City of Devonport; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Base salary + super

Salary packaging up to 15899 tax free

Meal allowance up to 2650

Leave loading 17.5%

Stride Rewards discounts

Wellbeing day

Additional leave days (up to 5)

Paid parental leave

Training & career development

Job summary

Stride Mental Health in Devonport is seeking an experienced Medical Reception/Administration professional to support clinical and management staff. You will handle reception duties, schedule appointments, and maintain client records in a welcoming environment.

The role requires strong administrative and customer service skills, with experience in healthcare settings and proficiency in Microsoft Office and CRM tools. A WWCC and NDIS screening clearance are preferred.

Qualifications

• Excellent administration, time management, and organisational skills with attention to detail.
• Well-developed customer service skills.
• Knowledge of the mental health/not-for-profit sector with ability to liaise with diverse stakeholders.
• Demonstrated communication, interpersonal, problem solving and organisational skills.
• Proven record in working with a multi-disciplinary team.
• Previous Medical Reception experience advantageous.
• Proficient IT skills including Microsoft Office and CRM.
• Ability to learn new medical software.

Responsibilities

• Provide a superior level of secretarial and reception services to people 18+, and support clinical and management staff.
• Handle medical reception duties including incoming calls and directing callers to staff.
• Schedule appointments and maintain client records.
• General office duties: mail, typing, scanning, filing, archiving.
• Assist in closing and securing the building at day’s end.
• Maintain a clean and safe environment for staff and clients.

Skills

Administration

Customer service

Communication

Team coordination

Education

Health Administration certificate

Tools

Microsoft Office

CRM systems

Job description

About Us

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

About The Service

The Medicare Mental Health Services are free and you do not need an appointment, referral or Medicare card to visit a Medicare Mental Health Centre. The new services in Devonport, Burnie and Outer Hobart are co-funded by the Australian and Tasmanian Governments, to provide a streamlined approach to support better mental health and social wellbeing across the country.

The service is tailored to the needs of the community in Tasmania and provides a combination of peer-led recovery and clinical support.

The Medicare Mental Health Centre provides a safe, welcoming and supportive environment for people experiencing psychological distress, allowing them to:

• Identify alternatives to presenting to the Emergency Department
• Access support from trained mental health professionals within their community

On Offer

• Based in Devonport TAS
• Permanent Full-Time opportunity available
• Excellent Base Salary plus Super
• Salary packaging options (up to $15,899 tax free!!)
• Meals and entertainment allowance of up to $2,650!!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time
• Paid parental leave support
• Excellent training & career development

Role Overview

• Acts as the central point of communication and provides a superior level of secretarial and reception services to people 18+, and support clinical and management staff
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
• Appointment scheduling and maintenance of clients
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving
• Assist in the closing and securing of the building at the end of the day.
• General housekeeping to ensure a clean and safe environment for staff and clients

Requirements

• Excellent administration, time management, and organisational skills with attention to detail (a certificate in Health Administration, Medical Practice Assisting, Business - Medical Administration, Medical Reception, and the like would be an asset)
• Well-developed customer service skills
• Knowledge of the mental health/not-for-profit sector with an ability to liaise with people from all backgrounds, government, non-government organisations, and community organisations
• Demonstrated communication, interpersonal, problem solving and organisational skills
• Proven record in working closely with and being a successful member of a multi-disciplinary team
• Previous Medical Reception experience would be highly advantageous
• Proficient IT skills, including Microsoft Office and CRM applications would be highly advantageous
• The ability to learn a new medical software program would be an advantage
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance
• A current unencumbered driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.