Receptionist - Baptistcare

Baptistcare; Sydney; On-site; AUD 28,000 - 30,000; Part time

Benefits offered by this job

Hourly rate + 12% Super

Salary packaging up to $18,550

Discounted gym memberships

Novated car leasing

Flexible work arrangements

Wellbeing initiatives including free/c

Study assistance up to $3000 per year

LinkedIn Learning access

Job summary

BaptistCare is seeking an Administration Officer for Shalom Centre in Sydney. You’ll be the welcoming face, providing warm reception, smooth day-to-day administration and reliable support for residents, families and staff.

The role focuses on reception across phone, email and in-person interactions, with duties spanning enquiries, documentation, CRM updates and general admin tasks to keep the home running with care.

Qualifications

• Proven experience in office administration or reception
• Excellent communication and customer service skills
• Strong organisational skills and ability to prioritise
• Competence with Word, Excel, Outlook and CRM systems
• Ability to work independently and as part of a team
• A calm, respectful approach when supporting residents and families
• Strong problem-solving skills and attention to detail
• Experience in aged care or health reception

Responsibilities

• Provide friendly, professional reception support across phone, email and face-to-face interactions.
• Greet visitors, guide families and assist residents with kindness and respect.
• Manage enquiries, redirect calls and follow up promptly to ensure timely resolution.
• Handle sensitive situations with confidentiality and tact.
• Keep reception organised — diaries, meetings, communications and general office coordination.
• Produce documents, enter data, maintain records and support daily admin tasks.
• Assist with admissions, resident documentation, CRM updates and information accuracy.
• Support the Residential Manager with general administration as needed.

Skills

Office administration

Reception experience

Communication skills

Organisational skills

CRM proficiency

Team player

Aged care experience

Problem solving

Tools

Word

Excel

Outlook

CRM systems

Job description

Welcome with warmth, act with care, support our home with heart.

Be the calm, kind presence our residents count on.

Lead the front desk with respect, compassion and genuine care.

• Permanent part-time opportunity - Tuesday and Wednesday each week, 8.30am - 4.30pm

About the Role

As our Administration Officer, you’ll be the welcoming face and steady support at Shalom Centre. You’ll create a warm, organised and reassuring environment for residents, families, visitors and staff. Your focus will be on reception, customer service and smooth day‑to‑day administration that keeps our home running with ease.

This role suits someone who enjoys meaningful interactions, stays calm under pressure, and takes pride in being the reliable, friendly presence people turn to.

You will:

Provide friendly, professional reception support across phone, email and face‑to‑face interactions.

Greet visitors, guide families and assist residents with kindness and respect.

Manage enquiries, redirect calls and follow up promptly to ensure timely resolution.

Handle sensitive situations with confidentiality and tact.

Keep reception organised — diaries, meetings, communications and general office coordination.

Produce documents, enter data, maintain records and support daily admin tasks.

Assist with admissions, resident documentation, CRM updates and information accuracy.

Support the Residential Manager with general administration as needed.

About the Team

At Shalom Centre, you’ll join a warm, supportive team that puts residents at the centre of everything we do. We value kindness, professionalism and teamwork — and we back each other to deliver the best possible care. You’ll be part of a community where your contribution genuinely matters.

Why Join Us?

At BaptistCare, we value our people and create environments where they can thrive. You’ll enjoy:

• Hourly rate of $33.92 plus 12% Super
• Tax‑free salary packaging up to $18,550*
• Discounted gym memberships
• Novated car leasing
• Flexible work arrangements and additional leave options
• Health & wellbeing initiatives including free counselling, spiritual support and nutrition advice
• Study assistance up to $3000 per year
• Access to learning and development programs including LinkedIn Learning

About You

You’re organised, warm and confident in a busy reception environment. You bring professionalism, empathy and a genuine desire to support older people.

You will have:

Proven experience in office administration or reception

Excellent communication and customer service skills

Strong organisational skills and ability to prioritise

Competence with Word, Excel, Outlook and CRM systems

Ability to work independently and as part of a team

A calm, respectful approach when supporting residents and families

Strong problem‑solving skills and attention to detail

Experience in aged care or health reception

About Us

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving communities across Australia for more than 110 years. We enrich lives through communities of care, supporting more than 70,000 customers with the help of 12,000 employees and close to 2,000 volunteers.

BaptistCare – Transforming lives by expressing the love of Christ.