Receptionist/Administrator

NHS Jobs; Croydon Shire; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

27 days annual leave

Learning management system access

Car benefit scheme (electric vehicles)

Cycle to work

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health is seeking a Receptionist/Administrator in Croydon to support primary care delivery and patient experience. You will handle queries, manage appointments, and maintain confidential records while collaborating with the wider primary care team.

Strong communication and basic PC skills (Word, Excel, email) are essential. NHS experience is welcome but not required; full-time role with 37.5 hours per week and generous leave benefits are provided.

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication.
• Basic PC skills: Word, Excel and email.

Responsibilities

• Respond to patient queries and liaise with the wider primary care team.
• Manage appointment requests.
• Signpost patients to our services and maintain patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Job title: Receptionist/AdministratorLocation: Croydon GP HubsSalary: £25,838.00Hours: 37.5

About the role

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.

Ideal Candidate

Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.

Package Description

How well support you:The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.