Administration Support Officer

Orygen; Williamstown; On-site; AUD 84,000 - 92,000; Part time

Benefits offered by this job

12% Superannuation

Salary packaging

Meals and entertainment card

Job summary

Orygen in Williamstown, SA, is seeking an Administration Support Officer to deliver high-quality reception and administrative support. You will manage appointments, client records, and data entry while promoting privacy, accuracy, and a welcoming environment for clients, families and staff.

The role supports clinical administration, pathology tracking, Medicare billing, recalls and follow-ups, and day-to-day centre operations within a proactive, multidisciplinary team focused on youth health and

Qualifications

• Proven experience providing high-quality reception and administrative support with confidentiality, accuracy and customer service.
• Strong computer literacy including Microsoft Office, databases, and medical software; ability to learn new systems quickly.
• Excellent communication skills to engage with young people, families and health/community stakeholders.
• Knowledge of youth health, privacy requirements, and principles of inclusion, diversity and client-centred care.
• Highly organised, proactive and able to manage competing priorities in a team.

Responsibilities

• Provide front-of-house and administrative support delivering a welcoming, professional youth-friendly experience.
• Manage appointments, referrals and client records with accurate data entry and privacy compliance.
• Coordinate clinical administration activities including pathology tracking, Medicare billing support, recalls, waitlists, and follow-ups.

Skills

Reception experience

Confidentiality

Data entry

Microsoft Office

Medical software

Communication

Youth engagement

Privacy compliance

Tools

Database systems

Medical software

Job description

Orygen is Australia's Centre of Excellence in Youth Mental Health and the largest translational research organisation dedicated to youth mental health in the world.

For over 30 years, Orygen has led groundbreaking early intervention and developed evidence‑based models of care to improve the mental health outcomes of young people aged 12-25.

About the job

The Administration Support Officer provides operational support to the Senior Administration Officer and Practice Manager of headspace Craigieburn to ensure the effective delivery of all administrative functions.

Reporting to the Practice Manager you will:

• Provide exceptional front‑of‑house and administrative support, delivering a welcoming, professional, and youth‑friendly experience for clients, families, and visitors.
• Manage appointments, referrals, and client records, ensuring accurate data entry, privacy compliance, and efficient use of medical software systems.
• Coordinate clinical administration activities, including pathology tracking, Medicare billing support, recalls, waitlists, and follow‑up of client appointments and outcomes.
• Support smooth day‑to‑day centre operations, including phone enquiries, room bookings, supply management, infection control procedures, and emergency response processes.
• Work collaboratively within a multidisciplinary team, contributing to continuous improvement initiatives, staff training, professional development, and the promotion of safe, inclusive, and client‑centred care.

Skills and experience

The following criteria must be met for consideration for this position:

• Proven experience providing high‑quality reception and administrative support, with a strong commitment to confidentiality, accuracy, and customer service.
• Strong computer literacy, including Microsoft Office, databases, medical software, and the ability to quickly learn new systems and processes.
• Excellent communication skills, with the ability to engage positively with young people, families, and a range of health and community stakeholders.
• Knowledge of youth health and wellbeing, privacy requirements, and the principles of inclusion, diversity, early intervention, and client‑centred care.
• Highly organised and proactive, with strong problem‑solving skills, attention to detail, and the ability to manage competing priorities in a team environment.

Our headspace sites operate after 5pm multiple times a week, availability to work across rotating shifts required.

• Salary of $67,270 pro rata commensurate with skills and experience + 12% superannuation and $15,900 in NFP salary packaging + $2,600 meals and entertainment card.
• Make a real impact on young people in a dynamic, youth‑centered environment.
• Support Orygen's mission for youth mental health and contribute to positive social change.
• Be part of a team that values collaboration and innovative thinking, driving impactful results.
• Enjoy a collaborative, inclusive environment that integrates research and clinical care.

For the full position description, visit https://www.orygen.org.au/getmedia/99070c38-9f1e-4f11-920b-0e5a99b20105/PD-Administration-Support-Officer-September-2026.pdf.aspx

This is a part‑time (0.8 FTE), ongoing position.

Applications will close on 22 September 2026 (2pm), unless a suitable candidate is found sooner.

Before applying at Orygen, it's important to understand that you may encounter sensitive information related to mental health as part of your work. Being aware of this and how it could affect you is essential in deciding if this is the right opportunity for you.

Orygen is committed to providing diverse, equitable and inclusive environments for Staff and anyone connected to Orygen. We strive to continue building a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, people with disabilities, LGBTIQA+ people and CALD communities. We strongly encourage applications from First Nations people.

Orygen is a child‑safe organisation and is committed to promoting and protecting the safety and well‑being of all young people and embedding safeguarding practices into all our programs and services. All employment appointments are subject to holding a valid working with children check and successful police check.

Administration Support Officer Williamstown, SA, AU