Receptionist & Admin Assistant

PGP Consulting Pty Ltd; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

PGP Consulting Pty Ltd is a boutique accountancy firm in Melbourne CBD seeking a friendly receptionist to join the administration team. You will be the first contact for clients and visitors, handling front‑of‑house duties and supporting day‑to‑day admin tasks.

We value a positive, well‑presented communicator with a customer‑focused approach. Full training will be provided, and you’ll have opportunities to grow within a supportive professional services environment.

Qualifications

• Full training will be provided on all internal software.
• Experience with Microsoft Word and Microsoft Outlook is advantageous.
• Strong customer service and communication skills are essential for front‑of‑house duties.

Responsibilities

• Reception and front‑of‑house duties.
• Greet and welcome clients.
• Maintain a tidy reception area and office space.
• Manage incoming and outgoing mail, mailbox management and deliveries.
• Answer and direct incoming phone calls in a professional and timely manner.
• Provide administration support.
• Support and manage general admin tasks.
• Coffee runs for Partners, Clients and team training workshops.
• Assist with stationery and supplies coordination.
• Assist with lodgement of Tax Returns & Activity Statements.

Skills

Customer service

Communication

Office experience

Tools

Microsoft Word

Microsoft Outlook

Basic Database Entry

Job description

PGP Consulting is a progressive boutique accountancy firm based in the heart of Melbourne CBD. We are driven by a commitment to caring for our clients and caring for our staff. We pride ourselves on our ability to integrate with our clients businesses and deliver exceptional accounting, tax, and advisory services.

We have an ever-growing client base that is dynamic and varied and we are seeking a Receptionist to complement the administration team that is passionate about the industry and has a strong customer focus.

This year, PGP Consulting achieved an outstanding Net Promoter Score (NPS) for overall employee satisfaction, reaching an impressive +75! They say scores between +10 and +30 are considered 'good,' while those between +50 and +70 are considered excellent.

Additionally, PGP Consulting are proud to hold the Great Place To Work certification which is an international benchmark where employees trust the people they work for, have pride in the work they do, and enjoy the people they work with.

About You

We are seeking a friendly, reliable receptionist for an entry-level role, ideal for someone who enjoys interacting with people, is confident speaking to clients on the phone and wants to build a long-term career in a professional services environment.

You will be the first point of contact welcoming clients and visitors, supporting the day-to-day administrative duties.

Key Responsibilities

• Reception and front-of-house
• Greet and welcome clients
• Maintain a tidy reception area and office space
• Manage incoming and outgoing mail, mailbox management and deliveries
• Answer and direct incoming phone calls in a professional and timely manner
• Administration support
• Support and manage general admin tasks
• Coffee runs for Partners, Clients and team training workshops
• Help coordinate simple office requirements such as stationery and supplies
• Assist with Lodgement of Tax Returns & Activity Statements

Experience

Full training will be provided on all our internal software however it is advantageous if you have experience with:

• Microsoft Word
• Microsoft Outlook
• Basic Database Entry
• Basic Customer Service skills
• Experienced working in an office environment

Before applying you must have Australian work authorisation.

Qualities

• You bring a positive energy, professional and well-presented
• Eager to learn
• Good communicator in-person and over the phone
• Strong attention to detail and organised
• Punctuality is a must
• Enjoy working in a team environment

We strive to provide a positive and safe working environment and have a strong focus on the health and well-being of our employees.

The Team

We host various fun team activities and events throughout the year to inspire our staff and celebrate the achievements of the Firm and of our people. Most recently we have done the Escape Room Challenge, Hot Yoga, 9 Hole Golf and Driving Range, the Amazing Race and Axe Throwing just to name a few.

We also reward our full-time employees with the day off for their birthday without impacting annual leave entitlements.