Receptionist

Tec-NQ; Townsville City; On-site; AUD 43,000 - 55,000; Full time

Job summary

Tec-NQ requires a Receptionist to be the first point of contact with our customers. The position is based in Townsville on a full-time basis, with hours from 7.30am to 4pm, Monday to Friday.

The role focuses on answering phones, handling enquiries, managing records and facilitating communication within the school. You may need a Blue Card and a valid C-Class licence if applicable.

Qualifications

• Front desk and administrative experience required.
• Proven ability to handle high-volume phone calls on a busy switchboard.
• Proficient in Microsoft Office and general office software.

Responsibilities

• Answer telephones in a busy office and direct enquiries.
• Attend to staff, students and parents' enquiries.
• Manage the student absentee database and advise relevant personnel.

Skills

Front desk experience

Phone techniques

Customer service

Verbal and written communication

Database experience

Blue Card eligibility

Driver's license (C-Class)

Tools

Microsoft Office

Job description

Tec-NQ requires a Receptionist to be the first point of contact with our customers. The position is to be based in Townsville on a full-time basis. The hours of work for this position are 7.30am to 4pm Monday to Friday.

Key responsibilities

• Answering telephones in our busy office
• Attend to enquiries from staff, students and parents
• Manage the student absentee database and advise appropriate personnel
• Facilitate communication within the school
• Maintain visitor sign in process
• Process incoming and outgoing mail
• Maintain records

About you

• Proven front desk reception and administrative experience
• Proven high level phone techniques to manage incoming calls on a busy switchboard
• Proficient in using Microsoft Office
• High Level Customer Service Skills
• Demonstrated experience operating a database
• Well developed verbal and written communication skills
• The possession of, or an ability to gain a Queensland 'Blue Card' to work with children or the eligibility to obtain
• Ability to use a Merchant Machine (desirable)
• Current C-Class Australian Drivers Licence (desirable)

About us

Tec-NQ values innovative solutions, industrious attitudes, delivering value to our stakeholders, inspiring positive change and safety in the workplace. Tec-NQ's senior school focuses on transitioning students directly from school to the workforce. Its integrated work experience and training programs are supported by strong links with industry. The trade-based curriculum enables students to learn with a purpose as they complete work-based QCAA approved subjects and vocational qualifications. Tec-NQ maintains high standards of compliance as both an independent senior secondary school and registered training organisation (RTO). The senior school is based in Townsville, but its provision of boarding attracts students from across rural, remote and isolated areas of Queensland. Tec-NQ's RTO delivers nationally accredited training in Townsville, Mackay and Cairns. Vocational training is provided across broad industry areas including Construction, Electro-technology and Engineering and Automotive.