Receptionist

Rockhampton Girls Grammar School; Rockhampton Regional; On-site; AUD 35,000 - 48,000; Part time

Job summary

Rockhampton Girls Grammar School invites a friendly and organised Receptionist to join our team in a casual role, commencing immediately with the potential to transition to ongoing work. The role focuses on first-point-of-contact duties, student and parent support, and general administration.

Hours are structured with Wednesday, Thursday and Friday preferences, 8:00 am to 4:06 pm, with flexibility for school holidays.

Qualifications

• Excellent interpersonal and problem-solving skills for front-of-house support.
• Strong communication and courteous interaction with students, parents and staff.
• High level of professionalism, discretion and confidentiality in all tasks.
• Proficient Microsoft Office skills and ability to learn school systems (TASS).
• Excellent time management and ability to balance administrative responsibilities.

Responsibilities

• Front of House: greet visitors, answer calls, direct inquiries politely.
• Provide admin support: data entry, filing, mail and email handling.
• Assist enrolment and communications, coordinate bookings and notices.
• Support HR onboarding/offboarding tasks and staff communications.
• Help with stock, newsletters and basic facilities coordination.

Skills

Interpersonal skills

Communication skills

Attention to detail

MS Office proficiency

Tools

Microsoft Office

TASS

Job description

ROCKHAMPTON GIRLS GRAMMAR SCHOOL - RECEPTIONIST

Rockhampton Girls Grammar School is one of the original eight Grammar Schools of Queensland. Opening in 1892, Girls Grammar has served and supported the education of girls and young women for over 130 years.

Rockhampton Girls Grammar School is a learning community founded on a commitment to ‘Learning for Life’. Each member of our School family contributes to sustaining an environment in which individuals actively engage in their learning; where School values are embraced; where mutual and self-respect is paramount; where community and global citizenship is fostered and where excellence in every endeavour is sought and celebrated.

OUR CONTRIBUTION TO SOCIETY

At Rockhampton Girls Grammar School, we have an unwavering dedication to educate and nurture influential young women who contribute passionately and confidently to our diverse and ever-changing society.

OUR PURPOSE

Our purpose is to empower and inspire confidence in young women to create and embrace every opportunity.

OUR MISSION

Our mission is to foster a connected community that develops clever and confident young women.

OUR VALUES

Staff and students are expected to display the following behaviours that are at the core of our School:

• Connection- We foster meaningful relationships that create a strong, supportive community among students, staff, families, and alumni.




• Integrity – We uphold the highest standards of honesty, respect, and accountability, ensuring our actions align with our words.




• Confidence – We empower our students to believe in their abilities, embrace challenges, and lead with courage in all aspects of life.




• Curiosity - We inspire a lifelong love of learning, encouraging our students to ask questions, explore ideas, and seek solutions.




• Traditions – We honour the rich heritage of our school, embracing the values and practices that shape our unique identity.

OUR MOTTO

Non Scholae Sed Vitae - Not only for school but for life we are learning.

THEROLE

Rockhampton Girls Grammar School is seeking a friendly and organised Receptionist to join our team in a casual role, commencing immediately. This position offers a strong possibility of transitioning into an ongoing role.

Position Details:

• Wednesday, Thursdays and Fridays preferred




• 8:00 am – 4:06 pm

This is a job-share position, and while the majority of days are set, we value flexibility. Occasionally, you may be asked to adjust your days or provide coverage during school holiday periods. We’d love to understand your availability and willingness to assist when needed.

POSITION OBJECTIVE

The Receptionist is the first point of contact for students, parents, visitors, and staff, representing Rockhampton Girls Grammar School with professionalism, warmth, and care. The role provides high-quality front-of-house service, administrative support, and effective coordination of communications to ensure the smooth daily operation of the School’s administration.

As an integral member of the Administration team, the Receptionist contributes to an environment that is welcoming, respectful, and service-oriented. The position requires professionalism, adaptability, and confidentiality, with the ability to interact confidently and compassionately with students, families, and staff in a dynamic school environment.

KEY RESPONSIBILITIES

Front of House and Customer Service

• Answer incoming telephone calls in a pleasant, informed, and professional manner to ensure callers feel welcomed and valued.




• Greet and assist visitors, contractors, students, and parents, ensuring a friendly and helpful experience at all times.




• Respond promptly to student and parent needs or refer to the appropriate staff member.




• Manage the visitor sign-in/out process and maintain accurate records in line with school policy.




• Forward enquiries, requests for information, and messages to relevant staff in a timely manner.




• Maintain the reception area in a professional, organised, and welcoming manner.




• Uphold confidentiality and discretion in all communications.

Administrative Support and Coordination

• Perform clerical and administrative tasks including data entry, word processing, photocopying, document preparation, and filing.




• Manage school mail and email – receive, sort, and distribute incoming and outgoing correspondence.




• Receipt and record payments made at Reception in accordance with school finance procedures.




• Assist with student absence records and SMS notifications in The Alpha School System (TASS).




• Perform data entry, retrieval, and reporting tasks using TASS as required.




• Support teaching and administrative staff with administrative and organisational matters as needed.




• Assist the Transport Coordinator and/or Facilities and Services Manager with the collation, management, and communication of before and after school bus runs.




• Collaborate in the preparation and distribution of student mail outs.




• Locate students during the school day as required using TASS.




• Provide backup support to other Administration team members as required.




• Maintain and re-order stationery stock




• Manage Record Retention, Storage and Disposal




• Administer the loan and return of school keys




• Create and publish school newsletters




• Assist Human Resources with tasks associated with staff onboarding and offboarding

Communication and Enrolment Support

• Refer all enrolment-related queries to the Enrolments Officer promptly.




• Support communication between parents, students, and staff in a professional, courteous manner.




• Assist with coordination of appointments, meetings, and bookings as directed.




• Contribute to internal communications such as bulletins, notices, and updates as requested.

Health, Safety, and Compliance

• Follow all School policies and procedures, including those relating to Child Protection, Workplace Health and Safety, Privacy, and Confidentiality.




• Maintain awareness of emergency and evacuation procedures and assist with coordination during drills or incidents.




• Report any safety, maintenance, or security concerns promptly to the Facilities and Services Manager

OTHER DUTIES

• Promote the interests of Rockhampton Girls Grammar School.




• Attend Professional Development and staff meetings as required.




• Serve the School diligently and faithfully.




• Any other duties as may reasonably be directed by the Marketing and Events Manager, Business Manager and/or Principal.

ESSENTIAL COMPETENCIES

• Excellent interpersonal and problem-solving skills, with the ability to liaise effectively with staff, students, parents, and visitors.




• Strong communication skills and the ability to explain concepts clearly and effectively.




• High level of professionalism, patience, and a positive attitude in all interactions.




• Excellent computer literacy, including advanced skills in Microsoft Office (Word, Excel, Outlook).




• Experience using school administration systems such as TASS (or the ability to learn quickly).




• Strong organisational and time management skills with the ability to manage competing priorities.




• Ability to work autonomously and collaboratively as part of a team.




• High attention to detail and accuracy in data entry and record keeping.




• Discretion, judgement, and respect for confidentiality.

MANDATORY REQUIREMENTS

The successful application is required to:

• Possess a current Blue Card from the Commission for Children and Young People and Child Guardian or have the ability to obtain one.

APPLICATION INFORMATION

For further information contact the Human Resource Officer, Emily Conrad on(07) 49 300 *** or by emailing **@rggs.qld.edu.au.

The Role Description is available on the school website - please see the link below to copy into your web browser.

https://www.rggs.qld.edu.au/employment