Receptionist

Black Dog Institute; Randwick; On-site; AUD 56,000 - 80,000; Part time

Job summary

Black Dog Institute located in Randwick, NSW, seeks a friendly, organised Casual Receptionist to support front-of-house operations for the reception and psychology clinic during planned leave periods. The role is onsite, fast-paced, and customer-focused, ideal for someone with reception or administrative experience.

Responsibilities include welcoming visitors, handling phone enquiries, email monitoring, appointment management, and general admin support to the clinic and team.

Qualifications

• Previous reception, customer service or administrative experience preferred
• Strong verbal and written communication skills
• Excellent organisational skills and attention to detail
• Professional, approachable and customer-focused manner
• Comfortable managing multiple priorities in a busy environment
• Ability to maintain confidentiality and professionalism at all times

Responsibilities

• Managing front reception and welcoming visitors
• Answering and directing phone enquiries
• Monitoring and responding to emails
• Managing appointments and reception administration
• Providing general administrative support to the Psychology Clinic and broader team
• Maintaining a professional, organised and confidential client experience

Skills

Reception experience

Customer service

Administrative support

Communication skills

Confidentiality

Job description

• Casual engagement
• Randwick location
• Onsite role

About Us

Located on the lands of the Bidiagal Clan of the Dharawal Nation (Randwick, NSW), Black Dog Institute is the only Medical Research Institute in Australia to investigate mental health across the lifespan, our aim is to create a mentally healthier world for everyone. For the past 20 years, we have been at the forefront of mental health research. Leveraging our own research, we have developed an image and workplace that is reflective of our values and mission. Our work is used to distributed through the public and is used to drive evidence informed change across the mental health sector, setting the foundation for a brighter and healthier future for all.

The Role

Black Dog Institute is seeking a friendly, organised and professional Casual Receptionist to provide front-of-house support for our Reception and Psychology Clinic during planned leave periods.

This is an excellent opportunity for someone with previous reception or administrative experience who enjoys working in a fast-paced, people-focused environment.

Coverage Periods

• 16 November – 11 December
• 4 January – 15 January

Approximately 20 hours per week

• Minimum shift: 3 hours
• Maximum shift: 7 hours
• On-site role based in Randwick, NSW

Hourly Rate

• $49.24 per hour + superannuation
• Casual employment

Key Responsibilities

• Managing front reception and welcoming visitors
• Answering and directing phone enquiries
• Monitoring and responding to emails
• Managing appointments and reception administration
• Providing general administrative support to the Psychology Clinic and broader team
• Maintaining a professional, organised and confidential client experience

About You

• Previous reception, customer service or administrative experience preferred
• Strong verbal and written communication skills
• Excellent organisational skills and attention to detail
• Professional, approachable and customer-focused manner
• Comfortable managing multiple priorities in a busy environment
• Ability to maintain confidentiality and professionalism at all times

Eligibility

• Australian work rights required
• Working Holiday Visa holders welcomed

Inclusion at BDI

We are committed to fostering an inclusive and accessible recruitment experience where all candidates can fullyparticipatein the process.

We warmly encourage applications from First Nations peoples, culturally and raciallydiversecommunities, LGBTQIA+ individuals, people with disabilities, and others from underrepresented backgrounds.

We recognise that not everyone has had equal access to opportunities, and valuable skills and perspectives can be gained through diverse life experiences.

If this role excites you but youdon’tmeet every listed requirement, we still encourage you to applyasyourlived experienceand insights are important to us.

Accessibility

If you have accessibility requirements or require information in an alternative format, pleaseemail ***************@blackdog.org.auorphone02 9382 4***

Privacy

We respect your privacy and confidentiality. We only provide information to other staff where it is needed to arrange workplace adjustments.

Commencement of employment with the Institute is subject to the completion of relevant pre-employment checks, include reference checks, a National Criminal History Check, and other role-specific requirements.
These checks are conducted in line with the Institute’s commitment to providing a safe, respectful and inclusive environment for all employees, and check outcomes are reviewed and applied fairly and in accordance with the inherent requirements of the role