Community Fundraising Coordinator

Black Dog Institute; Randwick City Council; Hybrid; AUD 73,000 - 78,000; Full time

Benefits offered by this job

Hybrid work 1-2 days in office

9-day fortnights

Salary packaging benefits

Pet friendly workplace

Wellbeing leave

Job summary

Black Dog Institute is seeking a Community Fundraising Coordinator in Australia to lead and coordinate third-party events, steward VIP fundraisers, and support with event planning to meet fundraising targets. The role partners with the Fundraising, Corporate Partnerships, Supporter Engagement and Marketing teams, plus external agencies.

As the role guarantees high-quality customer service for community fundraisers, you will manage inbound/outbound calls and donor enquiries, fostering long-term

Qualifications

• A minimum 2 years of work experience in online fundraising or marketing campaigns and relevant training.
• Proven skills in time management, organisation and prioritisation of competing deadlines.
• Demonstrated experience in and understanding of diverse digital channels (including social media, sms, website, edms) and their application within fundraising.
• Excellent interpersonal and relationship building skills, as well as the ability to build rapport quickly and sensitively with people from diverse backgrounds.
• High degree of empathy and ability to always maintain a professional manner, including when dealing with difficult or sensitive enquiries.
• Highly developed verbal and written communication skills.
• Demonstrated computer literacy, including Microsoft Office, Microsoft Teams, JIRA (or other similar project management tools) and intermediate Excel skills.

Responsibilities

• Assist with implementing recruitment, fundraising and stewardship activities to ensure a seamless participant experience and build a vibrant community of engaged fundraisers.
• Assist the Community Fundraising Manager in executing the strategy and coordinating signature and VIP fundraiser events to drive income growth and participation.
• Lead the strategy and development of selected mass participation events and maintain relationships with event agencies.
• Coordinate campaign operations, including website updates, merchandise fulfilment and supplier management.
• Provide VIP community fundraisers with the materials and resources needed to support their fundraising activities and ensure they’re adhering to Black Dog Institute’s Fundraising Policy.
• Collaborate with the Supporter Engagement team, the Strategy and Corporate Affairs directorate, and external digital agency on campaign marketing activities e.g. eDMs, social media, website updates etc.
• Provide ongoing follow-up with fundraisers before, during and after their fundraising activity or event and steward fundraisers toward repeat support of Black Dog Institute.

Skills

Online fundraising

Time management

Interpersonal skills

Digital channels

Tools

JIRA

Excel

Raiser's Edge

Microsoft Office

Microsoft Teams

Job description

• $72,530 - $78,340 + Superannuation + Salary Packaging ($15,900.00 + Meal & Entertainment expenses)
• The Institute may close this advertisement early if high application volumes are received, we encourage applicants to submit their application as soon as possible.

About the Institute

Located on the lands of the Bidiagal Clan of the Dharawal Nation (Randwick, NSW), Black Dog Institute is the only Medical Research Institute in Australia to investigate mental health across the lifespan, our aim is to create a mentally healthier world for everyone. For the past 20 years, we have been at the forefront of mental health research. Leveraging our relationships with stakeholders and donors, we join the dots by connecting research answers expert knowledge, and the voices of lived experience to deliver solutions that impact and boost the health care system for patients and practitioners alike.

• Hybrid work, 1-2 days per week in office (choose your days, consistent team collaboration days where possible)
• 35 hour work week,flexible hours agreements & 9-day fortnights
• Salary Packaging: $15,900.00 of your base salary tax free & up to $2650.00 meal & entertainment
• Family first, people first culture, we put our research into action at work to make sure we maintain mental health and wellbeing at work
• We in the Innovate stage of our Reconcilation Action Plan (RAP), actively embedding reconciliation into our workplace culture.
• Pet friendly workplace
• Leave benefits including public holiday swap, gifted annual leave, and wellbeing leave
• Employee discounts and gym membership benefits

The Role

The Community Fundraising Coordinator is responsible for coordinating and implementing selected Third-Party events, stewarding VIP fundraisers and assisting with event planning and coordination. This role takes the lead in driving Peer to Peer fundraising events participation and retention to help achieve fundraising targets and revenue objectives. The Community Fundraising Coordinator works closely with the Black Dog Institute Fundraising team, Corporate Partnerships team, Supporter Engagement team & Marketing Communications directorate, as well as external agencies and suppliers.
The position is responsible for the provision of high levels of customer service to community fundraisers, including excellent inbound and outbound call handling, complaint handling, and responding to community fundraising and donor enquiries in a timely and professional manner.
A key element of this role is to inspire and support community fundraisers to achieve their best fundraising results for Black Dog and ensure fundraisers continue to interact with the Institute on a long-term basis.

Duties & Responsibilities

• Assist with implementing recruitment, fundraising and stewardship activities to ensure a seamless participant experience and build a vibrant community of engaged fundraisers.
• Assist the Community Fundraising Manager in executing the strategy and coordinating signature and VIP fundraiser events to drive income growth and participation.
• Lead the strategy and development of selected mass participation events and maintain relationships with event agencies.
• Coordinate campaign operations, including website updates, merchandise fulfilment and supplier management.
• Provide VIP community fundraisers with the materials and resources needed to support their fundraising activities and ensure they’re adhering to Black Dog Institute’s Fundraising Policy.
• Collaborate with the Supporter Engagement team, the Strategy and Corporate Affairs directorate, and external digital agency on campaign marketing activities e.g. eDMs, social media, website updates etc.
• Provide ongoing follow-up with fundraisers before, during and after their fundraising activity or event and steward fundraisers toward repeat support of Black Dog Institute.

Supporter Relationship Management

• Inspire supporters and maintain effective relationships with them across a variety of channels including telephone, email, social media, online and face to face where necessary.
• Ensure excellence in customer service standards, responding in a timely, pro-active and helpful manner at all times.
• Undertake outbound calling for specific fundraising projects.
• Ensure all supporter enquiries via phone and through the fundraising email inbox are actioned and resolved appropriately.

CRM Database & Website

• Ensure accurate entry of fundraiser information and appropriate updating of records as required, including recording of conversation notes with fundraisers.
• Assist supporters with the creation of online fundraising pages via third party platforms such as Funraisin and Grassrootz.

General

• Work with team members to continuously improve processes that support cost-effective community fundraising programs.
• Undertake outbound calling for specific fundraising projects.
• Assist with coordination of and attendance at Black Dog Institute events.
• Continue to build upon knowledge of the not-for-profit sector and best-practice fundraising, as well as build sound knowledge of Institute research and programs.
• Attend all team meetings as required.

Work, Health, and Safety

• Ensure self-compliance with all WHS legislation and BDI WHS Policy and Procedures.
• Report any WHS hazards and significant issues to Director, People & Culture or delegate and the reporting tool Rely.
• Work in a safe manner, applying a duty of care.

Note: the list of responsibilities is not exhaustive, and the Institute may change or request additional activities to meet the operational needs of the business.

Skills & Experience Required

• A minimum 2 years of work experience in online fundraising or marketing campaigns and relevant training.
• Proven skills in time management, organisation and prioritisation of competing deadlines.
• Demonstrated experience in and understanding of diverse digital channels (including social media, sms, website, edms) and their application within fundraising.
• Excellent interpersonal and relationship building skills, as well as the ability to build rapport quickly and sensitively with people from diverse backgrounds.
• High degree of empathy and ability to always maintain a professional manner, including when dealing with difficult or sensitive enquiries.
• Highly developed verbal and written communication skills.
• Demonstrated computer literacy, including Microsoft Office, Microsoft Teams, JIRA (or other similar project management tools) and intermediate Excel skills.
• Ability to work well with others and demonstrate a positive and proactive attitude.
• Alignment to BDI’s work, mission and values.
• Experience in the Not for Profit (NFP) or mental health sectors.
• Event planning experience.
• Experience with fundraising platforms and/or content management systems.
• Experience with Customer Relationship Management software, preferably Raisers Edge.
• Demonstrated account management with external events companies or creative agencies.
• Have a Driver's License and be eligible to drive in Australia

Inclusion at BDI

We are committed to fostering an inclusive and accessible recruitment experience where all candidates can fullyparticipatein the process.

We warmly encourage applications from First Nations peoples, culturally and raciallydiversecommunities, LGBTQIA+ individuals, people with disabilities, and others from underrepresented backgrounds.

We recognise that not everyone has had equal access to opportunities, and valuable skills and perspectives can be gained through diverse life experiences.

If this role excites you but youdon’tmeet every listed requirement, we still encourage you to applyasyourlived experienceand insights are important to us.

Accessibility

If you have accessibility requirements or require information in an alternative format, pleaseemail ***************@blackdog.org.auorphone02 9382 4***

Privacy

We respect your privacy and confidentiality. We only provide information to other staff where it is needed to arrange workplace adjustments.

Commencement of employment with the Institute is subject to the completion of relevant pre-employment checks, include reference checks, a National Criminal History Check, and other role-specific requirements.
These checks are conducted in line with the Institute’s commitment to providing a safe, respectful and inclusive environment for all employees, and check outcomes are reviewed and applied fairly and in accordance with the inherent requirements of the role