Receptionist

Rottnest Island Authority; Fremantle; Sur place; AUD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Staff discounts at gyms, pools and fit

Flexible working arrangements

12% superannuation

4 weeks annual leave with loading

Public sector holidays

Cultural leave

Employee assistance program

Learning and development programs

Résumé du poste

Rottnest Island Authority in Fremantle seeks a Receptionist to be the first point of contact for customers and visitors at the Fremantle office. You will provide excellent customer service and perform general administrative tasks, upholding Leadership Expectations and public sector values.

The role is permanent and full-time, with possible consideration for part-time or job-share arrangements. Strong communication and prioritisation skills, plus experience with Microsoft 365, are essential.

Qualifications

• Good verbal and written communication skills.
• Interpersonal skills to interact with visitors and staff.
• Experience with Microsoft 365 suite.
• Experience providing general office administrative support and prioritising tasks.
• Promotes equity, diversity and work health and safety.

Responsabilités

• Frontline reception duties and first point of contact for customers and visitors.
• Provide excellent customer service at the Fremantle reception and perform general administrative tasks.
• Support leadership expectations and contribute to positive change within the public sector.

Connaissances

Verbal and written communication

Interpersonal skills

Microsoft 365

Office administration

Equity, diversity, and WHS

Formation

General education

Outils

Microsoft 365

Description du poste

THIS IS A PERMANENT, FULL-TIME POSITION PART-TIME / JOB SHARE ARRANGEMENTS MAY BE CONSIDERED THIS POSITION IS BASED IN FREMANTLE APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON FRIDAY, 30 OCTOBER 2026

Job Description

This is a key customer facing role based in the the Rottnest Island Authority (RIA) fremantle office. The Receptionist is the first point of contact for customers and visitors attending the Rottnest Island Authority (RIA) Fremantle office and is vital to the public perception of the RIA. Responsibilities include providing excellent customer service to customers entering the Fremantle reception, and undertaking general administrative tasks. At RIA, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

Selection Criteria

Essential

• Good verbal and written communication skills, including application of customer service principles and practices.
• Good interpersonal skills with the ability to interact with visitors, fellow employees and other stakeholders in a consistently friendly and courteous manner.
• Demonstrated experience with the use of Microsoft 365 suite of applications.
• Experience in providing general office administrative support with the ability to prioritise multiple tasks.
• Applies and promotes the principles of equity, diversity and work health and safety in the workplace.

Desirable

• Experience in the delivery of excellent customer service in a reception environment.
• Experience using an electronic document and records management system.
• Knowledge of government administrative process or experience working in the public sector.

About Us

We are a statutory authority of the Department of Biodiversity Conservation and Attractions (DBCA), one of Western Australia's largest state government agencies, providing exciting and challenging career opportunities in biodiversity conservation and park and natural resource management. We employ people with world-class scientific, policy, land and marine management, visitor services, research and educational skills. For more information on what we do, our recruitment process, and why working at DBCA is an attractive proposition, please visit our website .

Benefits of working with us

• Staff discounts at gyms, pools and fitness centres (where available) through the Fitness Passport program.
• Flexible working arrangements.
• 12% superannuation, full employer contribution and salary packaging options.
• 4 weeks annual leave with 17.5% loading paid as additional pay every December.
• 3 days additional public sector holidays each year.
• Cultural leave for Aboriginal and Torres Strait Islander staff.
• Access to study, bereavement, foster caring and parental leave.
• A confidential employee assistant program (EAP) for you and your family, including psychology and counselling services.
• Well-established learning and development programs.

For further job-related information: contact Anna Rossi on [phone] or for further information about RIA, visit https://www.ria.wa.gov.au/.

We have a detailed Job Application Kit to provide information about us, the values of the department and practical guidance on the process for you.

Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.

Prior to commencement, the successful applicant will need to possess or obtain:

• A current (issue date not older than 6 months) and satisfactory National Police Check.

For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the Job Description link below.

The documents linked to this advertisement are available in alternative formats upon request.

Eligibility

It is essential to have Australian citizenship, New Zealand citizenship, Australian permanent residency status or a valid working visa to be appointed to this role. A search for additional applicants may be conducted for this position where necessary to provide a more diverse and/or competitive field.

Substantive Equality Statement

RIA supports and values diversity and aims to build a workforce that is representative of the community we live in. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse background and people with disability. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace. For adjustments required in the recruitment process, including an alternative to applying online, please contact the selection panel convenor. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. Similar appointments may be made from this process within a 12-month period to positions that may be permanent or contract, including contract appointments with the possibility of subsequent permanency.