Receptionist

marshallwhite; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Marshall White in Melbourne's premium real estate market invites a Receptionist to join our Armadale office, managing front desk, greeting clients, handling calls, and supporting sales administration.

This role suits a proactive professional with exceptional customer service, aiming for career growth within Melbourne's most respected luxury real estate brand, offering a competitive salary and pathways to development.

Qualifications

• Experience in office coordination, reception, or a front-of-house role (real estate or professional services a plus).
• Outstanding interpersonal and communication skills-you build confidence and trust with everyone you meet.
• Able to forecast workflow, recognise busy periods, and prepare the team and environment accordingly.
• Tech savvy, adaptable, and comfortable in a fast-paced environment.
• Highly organised and efficient, able to manage competing priorities with ease.
• Naturally takes initiative; you don't just spot problems, you solve them!

Responsibilities

• Lead the front office experience for clients and employees, ensuring every interaction reflects our commitment to excellence.
• Maintain Office presentation standards, ensuring a seamless and professional environment
• Proactively anticipate and prepare for high-volume or peak times, demonstrating exceptional foresight and organisation.
• Provide efficient day-to-day administration, including greeting visitors, managing calls, and meeting coordination
• Assist the Group Office Manager in developing and refining operational procedures to enhance efficiency and consistency across the office
• Identify risks and resolve issues before they become problems, keeping the office one step ahead.
• Support key office processes and communication, acting as an essential link between clients, team members, and broader business functions.
• Support Group Office Manager & EA to the CEO when required
• Contribute to a collaborative, energetic workplace culture.

Skills

Highly organized

Initiative

Office coordination

Interpersonal skills

Forecast workload

Tech savvy

Job description

Marshall White, a leader in Melbourne's premium real estate market, is delighted to offer a unique opportunity for a Receptionist to join our esteemed Armadale office.

With eight offices across some of Melbourne's most prestigious suburbs - including Stonnington, Boroondara, Port Phillip, Bayside and the Mornington Peninsula - Marshall White is a recognised leader in Residential Sales, Project Marketing, and Property Management.

Our unwavering commitment to excellence, innovation, and client service has earned us a reputation as one of the most trusted and respected brands in luxury real estate.

These achievements are grounded in our core values:

• Integrity - We do what we say, and we do what's right.
  
• Teamwork - We believe in winning together and thriving together.
  
• Professionalism - We strive for excellence in every moment.

About the Role

As the Receptionist, you'll be the warm, welcoming face and operational engine of Marshall White. You'll manage the front desk, greet valued clients and visitors, handle phone enquiries, provide sales administration support, and ensure seamless day-to-day office operations. This role is ideal for a driven, proactive professional committed to exceptional customer service and eager for career growth with Melbourne's most respected luxury real estate brand.

Key Responsibilities

• Lead the front office experience for clients and employees, ensuring every interaction reflects our commitment to excellence.
• Maintain Office presentation standards, ensuring a seamless and professional environment
• Proactively anticipate and prepare for high-volume or peak times, demonstrating exceptional foresight and organisation.
• Provide efficient day-to-day administration, including greeting visitors, managing calls, and meeting coordination
• Assist the Group Office Manager in developing and refining operational procedures to enhance efficiency and consistency across the office
• Identify risks and resolve issues before they become problems, keeping the office one step ahead.
• Support key office processes and communication, acting as an essential link between clients, team members, and broader business functions.
• Support Group Office Manager & EA to the CEO when required
• Contribute to a collaborative, energetic workplace culture.

Skills, Experience & Qualities

• Highly organised and efficient, able to manage competing priorities with ease.
• Naturally takes initiative; you don't just spot problems, you solve them!
• Experience in office coordination, reception, or a front-of-house role (real estate or professional services a plus).
• Outstanding interpersonal and communication skills-you build confidence and trust with everyone you meet.
• Able to forecast workflow, recognise busy periods, and prepare the team and environment accordingly.
• Tech savvy, adaptable, and comfortable in a fast-paced environment.

Why Join Marshall White?

Thrive in a dynamic, successful office at the centre of Melbourne's luxury property market. Be part of a supportive and high-performing team in a company that values innovation and celebrates achievement.

Enjoy a competitive salary, vibrant social calendar, and an inclusive work culture. Access tailored learning and development, including industry mentoring and in-house training. Build your career in an environment that prioritises wellbeing, growth, and professional excellence.