Head of Technology

Marshall White & Co; City of Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

Marshall White, Melbourne's premier real estate brand, seeks a Head of Technology to shape systems, data and digital capabilities for growth. You will lead a team, drive CRM and core platforms, and implement AI tools with governance to gain a competitive edge.

Reporting to the CEO, you will align tech with business strategy, manage security and privacy, and partner with IT and external vendors to deliver measurable value across residential sales, project marketing and property management.

Qualifications

• 5+ years in leadership roles with tech value delivery.
• Experience configuring systems, integrations and automations.
• Proven CRM or core platform ownership and governance.
• Experience implementing AI tools with governance.
• Strong understanding of IT security and privacy.

Responsibilities

• Develop and implement a technology and AI roadmap for the business.
• Lead CRM and core platform initiatives, including integrations and automation.
• Oversee data reporting, dashboards and governance across systems.
• Manage IT, cyber security and development partners and budgets.
• Ensure privacy, security, and compliance obligations are met.

Skills

Leadership

Communication

Data analytics

AI governance

System integration

IT security

Stakeholder management

Education

Bachelor in Information Technology

Tools

CRM systems

Data governance tools

Cybersecurity frameworks

Job description

Marshall White, one of Melbourne’s most respected names in premium real estate, is seeking a Head of Technology to shape the systems, data and digital capabilities that will support our next stage of growth.

Since 1964, Marshall White has set the standard in Melbourne's luxury property market. With eight offices across the city's most prestigious suburbs, including Stonnington, Boroondara, Port Phillip, Bayside and the Mornington Peninsula, we're a recognised leader in Residential Sales, Project Marketing and Property Management. We represent some of Melbourne's most significant homes and developments, and our people are among the most accomplished in the industry.

Our reputation is built on excellence, innovation and exceptional client service. As one of the most trusted and recognised brands in luxury real estate, we continue to raise expectations of what a premium agency can deliver.

These achievements are grounded in our core values:

Integrity: We do what we say, and we do what's right.

Teamwork: We believe in winning together and thriving together.

Professionalism: We strive for excellence in every moment.

About the Role
Reporting directly to the CEO, the Head of Technology will lead the technology that powers a market leading business. This is a rare opportunity to shape how Melbourne's premier real estate brand uses CRM, data, automation and AI to give our people a genuine edge.

You’ll lead a team of four: a CRM Business Analyst, a Senior Programmer, a Head of Digital and a Digital Marketing Specialist. You’ll work alongside trusted IT, cyber security and development partners and act as the go to technology advisor across the business. You’ll balance setting direction with delivery, working closely with your team to configure, build and improve the systems our people rely on every day.

Technology is central to our future. As our ambitions grow, so will the scope, influence and team of this role. This makes it an outstanding opportunity for an established technology leader, or for someone ready to step into their first Head of Technology role.

Key Responsibilities

Technology and AI

Develop and deliver a practical technology and AI roadmap for Residential Sales, Project Marketing and Property Management.

Lead the rollout of approved AI tools and maintain our AI governance framework.

Build and deliver automations that save time and improve the client experience.

Test emerging technology and bring practical recommendations to the CEO and leadership team.

CRM and Core Platforms

Manage our CRM and IntelAgent, the proprietary Marshall White platform, including its roadmap.

Manage lead flow, portal integrations and listing feeds across advertising channels.

Act as the technology lead for our sales, project marketing and property management systems.

Drive adoption of CRM and sales tools across the agent group.

Digital, Data and Reporting

Oversee the marshallwhite.com.au platform and, through the Head of Digital, website content, search performance and user experience.

Build reporting and dashboards that give leadership, sales and property management clear insight.

Maintain data quality and governance across core systems.

Partners, Risk and Budget

Manage our IT, cyber security and development partners, acting as an advisory partner on security and service.

Ensure our systems support privacy and compliance obligations, including AML.

Manage the technology budget in partnership with the CFO and lead implementation of new systems.

Leadership

Lead and develop a talented team, working alongside them on delivery.

Work closely with the Group Sales Director and teams across Marketing, People & Operations and Finance.

Skills, Experience & Qualities

At least 8 years in technology roles, with a track record of delivering business value through technology and data.

Experience leading a small team and working with outsourced IT, security and development partners.

Practical experience configuring systems, building integrations and automations, and working with data.

Demonstrated experience managing a CRM or core business platform.

Experience implementing AI tools and automation, with a clear view on governance and risk.

Working knowledge of IT infrastructure and cyber security.

The ability to explain technology in plain terms and earn the confidence of senior leaders and agents.

Commercially minded, curious and delivery focused: a technology partner, not a gatekeeper.

A tertiary qualification in information technology, computer science or a related field, or equivalent experience.

Experience in real estate, property technology or professional services is highly regarded.

Why Join Marshall White?
Join the agency that leads Melbourne's premium property market. At Marshall White, you'll work alongside the best in the industry, represent some of the city's finest properties, and be part of a brand that clients and agents aspire to be associated with.

As Head of Technology, you'll have a direct line to the CEO and the backing to make a real difference. You'll help shape how a market leader stays ahead. We value innovation, celebrate achievement and are investing in our technology future.

Enjoy a competitive salary, a vibrant social calendar and an inclusive work culture. Access tailored learning and development and genuine room to grow your role, your team and your influence. Build your career in an environment that prioritises wellbeing, growth and professional excellence.

Recruitment agencies: This role is managed internally. External approaches are not required.