Real-Time OCC Controller

CDC NSW; Blacktown; On-site; AUD 75,000 - 92,000; Full time

Job summary

CDC NSW is the largest private bus operator in NSW. This role is based at the Seven Hills Operational Customer Centre, where you will monitor bus service performance in real time and use online support systems to minimise delays.

You will join a highly skilled team, handle emergencies, coordinate with drivers and maintenance staff, and assist with passenger transfers to keep services running smoothly. A WWCC is required; expect varied shifts including alternate weekends, and strong English

Qualifications

• Excellent verbal and written English communication.
• Ability to stay calm and think logically under changing priorities.
• Willing to work varied shift patterns, including alternate weekends.
• Proficiency with standard computer systems.

Responsibilities

• Monitor On-Time-Running (OTR) of bus fleet in real time.
• Use TRBOnet radio to contact fleet and respond to calls.
• Coordinate with mechanical staff for breakdowns and faults.
• Escalate major incidents and arrange CDC representation on site.
• Assist passengers transfers and service bump in/out.
• Disseminate safety information and operate timetables/tools.

Skills

Fluent English

Communication skills

Calm under pressure

Analytical thinking

Computer literacy

Education

Working With Children Check (WWCC) required

Job description

CDC NSW is the largest private bus operator in NSW. This role is based at the Seven Hills Operational Customer Centre, where you will monitor bus service performance in real time and use online support systems to minimise delays.

You will join a highly skilled team, handle emergencies, coordinate with drivers and maintenance staff, and assist with passenger transfers to keep services running smoothly. A WWCC is required; expect varied shifts including alternate weekends, and strong English