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University Hospitals of Derby and Burton NHS Foundation Trust; Tamworth Regional Council; On-site; AUD 41,000 - 49,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Patient Facilitator to support the wellbeing, comfort and experience of patients on Andrew Ward. You will provide compassionate engagement, therapeutic activities and advocacy to improve daily hospital life.

The role focuses on distraction, mealtime support, patient voice, and activity planning, with colleagues across the multidisciplinary team to deliver consistent care.

Responsibilities

• Distraction: provide patients with engaging activities to reduce boredom and anxiety.
• Mealtime support: assist during meals and ensure hydration.
• Patient voice & advocacy: listen to concerns and relay to the team.
• This Is Me documentation: help patients complete personal profiles.
• Family liaison: keep relatives informed and involved.
• Activity planning: design and run activity days to stimulate patients.

Skills

Therapeutic engagement

Emotional support

Social interaction

Job description

Patient Facilitator | University Hospitals of Derby and Burton NHS Foundation Trust

Company: University Hospitals of Derby and Burton NHS Foundation Trust

ThePatient Facilitator roleon Andrew Ward is an exciting and meaningful opportunity within the healthcare sector. This position plays a key part in enhancing the experience of patients receiving hospital care, with a focus on providing therapeutic engagement, emotional support, and social interaction.

Closing Date: 3rd September 2026

Interview Date: 18th September 2026

Main Duties of the Patient Facilitator - Andrew WardCore Purpose

The Patient Facilitator supports the wellbeing, comfort, and experience of patients on Andrew Ward through meaningful interaction, therapeutic engagement, and compassionate communication.

Key Responsibilities

• Distraction Interaction- Provide patients with engaging activities such as conversation, art, games, sensory stimulation, and time in communal spaces to reduce boredom, anxiety, and isolation.
• Mealtime Support- Assist patients during meal times by offering encouragement, ensuring they have appropriate support, and helping them access drinks throughout the day to maintain hydration and comfort.
• Patient Voice & Advocacy- Ensure patients feel heard and valued during their hospital stay by listening to their concerns, preferences, and wishes, and communicating these to the wider multidisciplinary team.
• 'This Is Me' Documentation- Support patients in completing their personal \"This Is Me\" documentation to help staff understand their background, preferences, routines, and individual needs.
• Family Liaison- Communicate with families to understand and uphold patient wishes, ensuring relatives feel informed, involved, and reassured.
• Activity Planning- Create and deliver activity days that bring variety, stimulation, and enjoyment to patients, helping break up long periods spent within the bay area

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI-generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

This advert closes on Thursday 3 Sep 2026

University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust