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East of England Cooperative; Ipswich City; On-site; AUD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive rates of pay

20% discount in our food stores

22 days holiday (plus bank holiday)

Enhanced family leave and pay

apprenticeship programmes

Great discounts across 900+ retailers

Financial wellbeing support

Cycle To Work & SmartTech access

Employee Recognition Scheme

Long Service Awards

Free remote GP service 24/7

Employee Assistance Programme

Job summary

East of England Co-op is seeking a friendly Customer Service Assistant to support our store with high standards of service, availability and presentation. You will join a diverse team committed to serving the local community.

The role emphasizes being reliable, flexible and eager to learn, with opportunities for training and progression within our cooperative network. We welcome applicants who enjoy teamwork and helping customers daily.

Qualifications

• Friendly and approachable.
• Reliable team player.
• Engaged and self-motivated.
• Willing to learn and adapt.
• Basic level of numeracy, literacy, and IT skills.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with local community and customers daily.
• Work as part of a diverse and motivated team.

Skills

Friendly

Team player

Self-motivated

Eager to learn

Numeracy & IT basics

Education

School leaving age met

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;

https://www.gov.uk/know-when-you-can-leave-school

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.