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Thames Reach; Croydon Shire; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Career development

Wellbeing support

Life assurance

Blue light card

Season ticket loan

Cycle to work

Job summary

Thames Reach seeks a Support Worker for the Croydon Reach Team. The role involves outreach to rough sleepers, developing routes off the street, and documenting progress. You will liaise with partners, attend team meetings, and participate in rotas including drop-ins.

The position offers full-time, on-site work in Croydon with generous benefits and a commitment to safeguarding and diversity.

Qualifications

• Experience delivering outreach to rough sleepers and identifying pathways off the street.
• Ability to work with partners and document work within required timeframes.
• Willingness to participate in team meetings and service improvement.

Responsibilities

• Conduct regular outreach shifts with colleagues and partner agencies
• Manage a caseload of rough sleepers, identifying routes off the street
• Represent the service to partners and stakeholders
• Accurately record all work within given timeframes
• Contribute to service development and attend meetings
• Participate in rota with duty tasks and drop-ins

Skills

Outreach coordination

Caseload management

Stakeholder engagement

Record keeping

Team contribution

rota duties

Tools

None

Job description

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Croydon Reach Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

• Conduct regular outreach shifts with colleagues and partner agencies
• Manage a caseload of rough sleepers, identifying the quickest and most appropriate route off the street, and devising a plan to achieve this
• Represent the service to partners and stakeholders
• Accurately record all work completed within give timeframes
• Contribute to the development of the service participating in team meetings and service improvement meetings
• Participate in a rota that includes carrying out duty tasks and attendance at drop in’s and meetings.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For further information please contact, Lesley Sekehal, Lead Manager at [e-mail]

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Support Worker - Croydon Reach

Company: Thames Reach Salary: from £32,961 a year Hours: Full‑time Location: Croydon Working pattern: On‑site Job type: Permanent Posting date: 22 Sept 2026 Closing date: 4 Oct 2026

Summary

Role: Support Worker – Croydon Reach

Salary £32,961 per annum

Hours: 37.5 per week

Location: Croydon

Closing date: 04/09/2026

Interview date: 09/10/2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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