Quality Supervisor

Chullora; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance discounts

Primo deli discounts

Free onsite parking

Career growth opportunities

Collaborative culture

Job summary

Primo is seeking an experienced Quality Coordinator to lead a team of Quality Partners in our Chullora manufacturing environment. You’ll partner with Operations to embed food safety and regulatory compliance into daily production, coaching teams to perform at their best.

You will drive QA documentation, investigations into deviations, and CAPA effectiveness while supporting audits, new product launches, and continuous improvement initiatives. This is a hands-on, fast-paced FMCG leadership role.

Qualifications

• Tertiary qualification in Food Science, Food Technology, or related discipline.
• Minimum 3 years’ experience in a food manufacturing quality role with leadership or coordination exposure.
• Strong working knowledge of HACCP, VACCP/TACCP, GMPs, food regulations, and customer standards.

Responsibilities

• Lead, mentor, and schedule a team of Quality Partners supporting daily production activities.
• Oversee routine quality checks, line inspections, environmental monitoring, and product testing.
• Coordinate QA documentation including batch records, CCP monitoring, deviations, and audit findings.
• Lead investigations into non-conformances, quality incidents, and customer complaints using structured root cause analysis.
• Drive CAPA and monitor effectiveness; implement corrective actions.
• Partner with Operations, Maintenance, Sanitation, Planning, Laboratory, NPD, and R&D to resolve quality issues.
• Support audits and audit readiness with regulatory, customer, and third-party partners.
• Translate quality metrics into actionable operational and business insights.
• Support new product launches, process changes, validations, and continuous improvement initiatives.
• Promote a strong food safety culture across the site through coaching and consistent standards.

Skills

Leadership

Quality coordination

HACCP knowledge

GMPs

Audits experience

CAPA

Root cause analysis

Regulatory knowledge

Quality coaching

Education

Food Science degree

Tools

Batch records review

QA documentation

Job description

At Primo, quality is more than a standard - it’s a promise to our consumers and a foundation of how we operate.

We’re seeking an experienced Quality Coordinator to lead, coach, and inspire a team of Quality Partners within our manufacturing environment at Chullora. This is a hands‑on leadership role where you’ll work closely with Operations to ensure food safety, regulatory compliance, and continuous improvement are embedded into everyday production.

If you thrive in a fast‑paced FMCG environment and are passionate about food safety and coaching teams to perform at their best, this could be your next career move.

Key Responsibilities

• Lead, mentor, and schedule a team of Quality Partners supporting daily production activities
• Oversee routine quality checks, line inspections, environmental monitoring, and product testing
• Ensure compliance with HACCP, GMPs, allergen controls, sanitation standards, and food safety programs
• Coordinate and review QA documentation including batch records, CCP monitoring, deviations, and audit findings
• Lead and support investigations into non‑conformances, quality incidents, and customer complaints using structured root cause analysis
• Drive corrective and preventive actions (CAPA) and monitor effectiveness
• Partner with Operations, Maintenance, Sanitation, Planning, Laboratory, NPD, and R&D teams to resolve quality issues
• Participate in regulatory, customer, and third‑party audits and support audit readiness
• Translate quality metrics into meaningful operational and business insights
• Support new product launches, process changes, validations, and continuous improvement initiatives
• Promote and reinforce a strong food safety culture across the site through coaching and consistent standards

About You

• Tertiary qualification in Food Science, Food Technology, or a related discipline
• Minimum 3 years’ experience in a food manufacturing quality role, with leadership or coordination exposure
• Strong working knowledge of HACCP, VACCP/TACCP, GMPs, food regulations, and customer standards
• Confident communicator with the ability to influence, coach, and collaborate across teams
• Highly organised, detail‑oriented, and comfortable prioritising in a fast‑paced environment
• Passionate about continuous improvement, problem‑solving, and safeguarding consumer safety

Why Join Primo

At Primo, we’re committed to creating a workplace where people feel supported, valued, and connected. You’ll also enjoy:

• Discounts on health insurance and leading retail partners
• Exclusive savings at the Primo deli shop
• Free onsite parking for an easy daily commute
• Long‑term career growth and development opportunities within a major FMCG organisation
• A collaborative culture focused on continuous improvement, growth, and operational excellence