Quality Supervisor

Primo Smallgoods; Canterbury-Bankstown; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Discounts on health insurance

Onsite parking

Career development opportunities

Job summary

Primo Smallgoods in Chullora, NSW, is seeking an experienced Quality Supervisor - Operations to lead a team of Quality Partners, embed food safety, and drive continuous improvement across daily production.

You will oversee quality checks, CAPA, audits and cross-functional collaboration to ensure regulatory compliance and support new product launches in a fast-paced FMCG environment.

Qualifications

• 3+ years of experience in a food manufacturing quality role with leadership or coordination exposure.
• Strong knowledge of HACCP, VACCP/TACCP, GMPs and relevant food regulations.
• Confident communicator able to influence and collaborate across teams.
• Highly organised and detail-oriented in a fast-paced environment.

Responsibilities

• Lead, mentor and develop a team of Quality Partners supporting daily production activities.
• Oversee routine quality checks, line inspections, environmental monitoring and product testing.
• Drive CAPA and monitor effectiveness; lead investigations into non-conformances and customer complaints.
• Partner with Operations, Maintenance, Sanitation, Planning, Laboratory, NPD and R&D teams to provide technical product leadership.
• Support customer visits and participate in audits (regulatory, customer, third-party).
• Translate quality metrics into actionable operational insights and support new product launches and improvements.

Skills

Leadership

Coaching

Communication

Problem solving

Continuous improvement

Food safety

Education

Tertiary qualification in Food Science, Food Technology, or a related discipline

Job description

At Primo, quality is more than a standard - it’s a promise to our consumers and a foundation of how we operate.

We’re seeking an experienced Quality Supervisor - Operations to lead, coach, and inspire a team of Quality Partners within our manufacturing environment at Chullora.

This is a hands‑on true leadership role where you’ll work closely with Operations to ensure food safety, regulatory compliance and continuous improvement are embedded into everyday production.

Key Responsibilities

• Lead, mentor and develop a team of Quality Partners supporting daily production activities
• Oversee routine quality checks, line inspections, environmental monitoring and product testing
• Take an education approach towards ensuring compliance with HACCP, GMPs, allergen controls, sanitation standards and food safety programs
• Lead and support investigations into non‑conformances, quality incidents, and customer complaints using structured root cause analysis
• Drive corrective and preventive actions (CAPA) and monitor effectiveness
• Partner with Operations, Maintenance, Sanitation, Planning, Laboratory, NPD and R&D teams. to provide technical product leadership and expertise.
• Support customer visits and participate in regulatory, customer, and third‑party audits.
• Translate quality metrics into meaningful operational and business insights
• Support new product launches, process changes, validations and continuous improvement initiatives
• Promote and reinforce a strong food safety culture across the site through coaching and consistent standards

About You

• Tertiary qualification in Food Science, Food Technology, or a related discipline
• Minimum 3 years’ experience in a food manufacturing quality role, with leadership or coordination exposure
• Strong working knowledge of HACCP, VACCP/TACCP, GMPs, food regulations and customer standards
• Confident communicator with the ability to influence, coach and collaborate across teams
• Highly organised, detail‑oriented and comfortable prioritising in a fast‑paced environment
• Passionate about continuous improvement, problem‑solving and safeguarding consumer safety

Why Join Primo

• Discounts on health insurance and leading retail partners
• Exclusive savings at the Primo deli shop
• Free onsite parking for an easy daily commute
• Long‑term career growth and development opportunities within a major FMCG organisation
• A collaborative culture focused on continuous improvement, growth, and operational excellence

If you thrive in a fast‑paced FMCG environment and are passionate about food safety and coaching teams to perform at their best, this could be your next career move.