Service Coordinator

KANDA; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Monthly RDOs

Wellness app access

Rewards hub

Employee recognition programs

Travel Club membership

Career growth opportunities

Job summary

Kanda is seeking a Service Coordinator for our Melbourne office to own rostering and workforce coordination for our Veterans and Aged Community Care team. You’ll ensure safe, consistent support flows to clients who rely on us, and you’ll thrive in a fast-paced, complex environment where getting it right makes a real difference in someone’s day.

In this role you’ll be responsible for end-to-end roster management, scheduling field staff, supporting teams, and keeping client records accurate, while

Qualifications

• Experience in rostering, scheduling or workforce coordination in community/aged/disability care.
• Structured, detail‑oriented, and able to coordinate last minute changes within a team.
• Clear, calm communication with field staff, clients, families and clinical leads.
• Hold a current National Police Check.

Responsibilities

• Own the roster end-to-end — shift allocation, last-minute changes, gaps and cancellations.
• Schedule field staff to ensure safe, reliable coverage for every client, every shift.
• Support field staff day-to-day so they have what they need to show up and do their best work.
• Keep client records accurate and flag important issues to Clinical Team Leader.
• Build genuine relationships with clients and families for a familiar trusted voice.

Skills

Rostering / Scheduling

Clear communication

Attention to detail

National Police Check

Job description

• Be the person who holds it all together - someone's safety depends on it
• Monthly RDOs giving you an extra 12 days of leave per year
• Permanent full-time role based at our Melbourne office

• Be the person who holds it all together - someone's safety depends on it
• Monthly RDOs giving you an extra 12 days of leave per year
• Permanent full-time role based at our Melbourne office

The clients we support want one thing: to stay in their own homes, living the life they've built. Making that possible takes a lot of moving parts — and this role is the person who holds them together.

As a Service Coordinator with our Veterans and Aged Community Care team, you'll own the rostering and workforce coordination that keeps safe, consistent support flowing to the people who depend on it. It's fast-paced, it's complex, and when you get it right, the difference is felt in someone's home that same day.

What you'll be doing

• Owning the roster end-to-end — shift allocation, last‑minute changes, gaps and cancellations — with speed, accuracy and composure
• Scheduling field staff to ensure safe, reliable coverage for every client, every shift
• Supporting field staff day‑to‑day so they have what they need to show up and do their best work
• Keeping client records accurate and flagging anything important to the Clinical Team Leader before it becomes a problem
• Building genuine relationships with clients and families so they hear a familiar, trusted voice when they call

You're the right person if...

• You have experience in rostering, scheduling or workforce coordination — community care, aged care or disability is ideal
• You thrive on structure and detail and can work within a team to coordinate last minute changes
• You communicate clearly and calmly with people across every level — field staff, clients, families, clinical leads
• You hold a current National Police Check

Why Kanda

• Monthly RDO - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long‑term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.