Quality Improvement Manager

Sealed Air; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Sealed Air Australia is seeking a Quality Improvement Manager based at the Fawkner site. You will develop and execute the site quality strategy, ensuring ISO quality system compliance and driving continuous improvement across locally manufactured, externally manufactured, and intercompany-sourced products.

You will lead the site quality assurance, quality control, customer complaint management and regulatory compliance activities while partnering with Production, Engineering, Supply Chain and

Qualifications

• Bachelor's degree in Engineering, Chemistry, Manufacturing, Science or related discipline.
• 7+ years' experience in Quality Management within manufacturing environments.
• Experience leading Quality Management Systems and audit programs.
• Demonstrated leadership of cross-functional improvement projects.
• Strong knowledge of ISO 9001, Lean Manufacturing, Six Sigma methodologies, Root Cause Analysis tools, Statistical Process Control.
• Six Sigma Green Belt required; Black Belt desirable.
• Experience managing customer complaints and corrective action processes.
• Proven people leadership experience.

Responsibilities

• Leadership & Culture: Lead and develop the Quality team to achieve safety, quality, service and cost objectives.
• Foster a continuous improvement culture through coaching, mentoring and capability development.
• Act as a member of the Site Leadership Team contributing to overall plant performance.
• Quality Systems & Compliance: Maintain and continuously improve the site's Quality Management System in accordance with ISO standards, regulatory requirements and corporate policies.
• Lead internal and external audits and ensure effective closure of findings.
• Ensure compliance with customer, regulatory and company quality requirements.
• Continuous Improvement: Lead Root Cause Analysis and CAPA processes.
• Apply Lean, Six Sigma and statistical process control methodologies to drive sustainable improvements.
• Establish and execute the site quality improvement roadmap.
• Customer Quality: Lead customer complaint investigations and ensure timely resolution.
• Drive initiatives to improve customer satisfaction and reduce customer quality incidents.
• Act as escalation point for major quality events impacting customer.
• Operational Quality: Partner with Production, Engineering, Supply Chain and R&D to improve process capability and product quality.
• Monitor and analyse quality performance data and implement corrective actions where required.
• Support new product introductions and process changes to ensure quality risks are effectively managed.

Skills

Leadership

Data-Driven Decision Making

Risk Management

Collaboration

Communication

Accountability

Problem Solving

Education

Bachelor's degree in Engineering, Chemistry, Manufacturing, Science or related discipline

Six Sigma Green Belt

Six Sigma Black Belt desirable

Tools

ISO 9001

Lean Manufacturing

Six Sigma methodologies

Root Cause Analysis tools

Statistical Process Control

Job description

Sealed Air Australia is looking for a Quality Improvement Manager!

Based out of Fawkner site, you will develop and execute site quality strategy, ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.

The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.

Role Purpose

Sealed Air Australia is looking for a Quality Improvement Manager!

Based out of Fawkner site, you will develop and execute site quality strategy, ensuring compliance with quality management systems, driving continuous improvement, reducing process variation, and delivering customer-focused quality outcomes across all products distributed thorugh the Fawkner site.

The role has responsibility for all quality management activities associated with products distributed through the Fawkner site, including locally manufactured, externally manufactured, and intercompany-sourced products. You'll also lead site quality assurance, quality control, customer complaint management, quality systems compliance, continuous improvement programs and regulatory compliance activities.

What You'll Do

Leadership & Culture

• Lead and develop the Quality team to achieve safety, quality, service and cost objectives.

• Foster a continuous improvement culture through coaching, mentoring and capability development.

• Act as a member of the Site Leadership Team contributing to overall plant performance.

Quality Systems & Compliance

• Maintain and continuously improve the site's Quality Management System in accordance with ISO standards, regulatory requirements and corporate policies.

• Lead internal and external audits and ensure effective closure of findings.

• Ensure compliance with customer, regulatory and company quality requirements.

Continuous Improvement

• Lead Root Cause Analysis and Corrective and Preventive Action (CAPA) processes.

• Apply Lean, Six Sigma and statistical process control methodologies to drive sustainable improvements.

• Establish and execute the site quality improvement roadmap.

Customer Quality

• Lead customer complaint investigations and ensure timely resolution.

• Drive initiatives to improve customer satisfaction and reduce customer quality incidents.

• Act as escalation point for major quality events impacting customer.

Operational Quality

• Partner with Production, Engineering, Supply Chain and R&D to improve process capability and product quality.

• Monitor and analyse quality performance data and implement corrective actions where required.

• Support new product introductions and process changes to ensure quality risks are effectively managed.

How Success Looks Like in This Role (Key Performance Indicators)

• Complaint response timeliness and resolution quality

• Spoilage, scrap, and blocked stock reduction

• Timely and successful New Product Introduction performance

• Customer claims resolution efficiency

Competencies

• Leadership Competencies

  • Strategic Thinking

  • Driving Results

  • Developing Others

  • Change Leadership

• Functional Competencies

  • Continuous Improvement

  • Quality Systems Management

  • Root Cause Analysis

  • Data-Driven Decision Making

  • Risk Management

• Behavioural Competencies

  • Customer Focus

  • Collaboration

  • Communication

  • Accountability

  • Problem Solving

Qualifications & Person Profile We're Looking for

• Bachelor's degree in Engineering, Chemistry, Manufacturing, Science or related discipline.

• 7+ years' experience in Quality Management within manufacturing environments.

• Experience leading Quality Management Systems and audit programs.

• Demonstrated leadership of cross-functional improvement projects.

• Strong knowledge of:

• ISO 9001

• Lean Manufacturing

• Six Sigma methodologies

• Root Cause Analysis tools

• Statistical Process Control

• Six Sigma Green Belt required; Black Belt desirable.

• Experience managing customer complaints and corrective action processes.

• Proven people leadership experience.

Why Work at Sealed Air?

• We have a very diverse and inclusive culture.

• We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.

• You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

*Applicants must have permanent work rights for Australia. A detailed job description is available.