Quality Coordinator

RSL LifeCare Limited; Newcastle City Council; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

12% Super + tax benefits

Staff discounts via Maxxia Rewards

Leave loading 17.5%

Career opportunities across facilities

Fitness Passport access

Job summary

RSL LifeCare Limited in Newcastle is seeking a passionate Quality Coordinator to lead clinical governance and drive continuous improvement across our residential care facilities. You will oversee quality audits, regulatory compliance, and staff training within a multidisciplinary team, delivering reports and improvement strategies to enhance resident outcomes and safety.

Join a not-for-profit organisation committed to veterans and seniors, with a competitive salary, 12% super, and salary

Qualifications

• Registered Nurse with AHPRA registration and 5+ years RN experience, preferably in quality management or aged care.
• Strong strategic/clinical planning with understanding of organizational behaviour.
• Expertise in change management and cultural change processes.
• Ability to identify improvement areas and implement compliance initiatives.
• Knowledge of Aged Care Quality Standards, NSQHS and regulatory requirements.
• Excellent communication and relationship-building skills.

Responsibilities

• Oversee quality audits and ensure compliance with policies.
• Lead continuous-improvement initiatives to improve resident outcomes.
• Deliver staff training and ensure mandatory training compliance.
• Guide multidisciplinary teams to maintain best-practice care standards.
• Analyze performance data to identify trends and drive improvements.
• Prepare accurate quality and compliance reports.

Skills

RN experience

Quality management

Aged care knowledge

Regulatory compliance

Change management

Education

Registered Nurse (AHPRA)

Job description

Employment Type: Permanent, Part-Time, Location: Newcastle Competitive Salary + 12% Super + Not-for-profit tax benefits - salary packaging of up to $15,900 per year.

Join RSL LifeCare and make a difference in the lives of veterans and seniors. We are seeking a passionate and experienced Quality Coordinator to lead clinical governance and drive continuous improvement across our Residential Care facilities.

About the Role:

As a Quality Coordinator, you will work collaboratively within a multidisciplinary team to ensure the consistent delivery of safe, high-quality care. You will provide leadership in clinical risk management, regulatory compliance, and quality improvement initiatives. This role is pivotal in supporting Facility Managers, Clinical Care Managers, and staff to maintain compliance with legislation, organisational policies, and the Strengthened Aged Care Quality Standards.

Responsibilities include:

• Overseeing quality audits and compliance with organizational policies.
• Leading continuous improvement initiatives to enhance resident outcomes.
• Supporting and delivering staff training, ensuring adherence to mandatory training requirements and orientation programs.
• Working within a multidisciplinary team to provide guidance, ensuring best practice care standards.
• Analyse performance data to identify trends and implement improvement strategies.
• Prepare accurate reports on quality outcomes and compliance.

Our benefits:

• 12% Super + Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Leave Loading - 17.5% pay top up on paid leave
• Career opportunities across Residential Care homes and Community Services
• Fitness Passport- Access a range of gyms, swimming pools, and health centres across Australia at discounted rates for you and your family with Fitness Passport.

About You:

We're looking for someone passionate about driving quality and training in aged care.

You bring:

• A Registered Nurse with valid AHPRA registration and a minimum of five years' RN experience, preferably with background in quality management or aged care.
• Strategic and clinical planning skills, with an understanding of organizational behaviour.
• Expertise in change management and cultural change processes, with strong critical thinking.
• Ability to identify improvement areas and implement initiatives for better compliance and client satisfaction.
• Demonstrated knowledge of Aged Care Quality Standards, NSQHS, and regulatory compliance requirements.
• Strong communication skills to deliver impactful, persuasive messages.
• Excellent relationship-building and interpersonal skills for sustainable outcomes.
• Collaborative within multidisciplinary teams.
• Self-motivated with the ability to work unsupervised to meet deadlines Adaptable to changing demands and priorities.

Mandatory clearances before starting Police Check or NDIS Worker Screening Check

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Location

RC Newcastle RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians.