Quality & Continuous Improvement Manager

Kitchen Innovations; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Kitchen Innovations is seeking a Quality & Continuous Improvement Manager to lead the development and implementation of its Quality and CI capabilities. This role focuses on systems, governance, and long-term business performance rather than traditional inspection tasks.

You will drive quality systems, lead waste-reduction initiatives, oversee audits, and coach leaders to embed a culture of accountability and continuous improvement across manufacturing environments.

Qualifications

• Experience in Quality Management, Continuous Improvement or Operational Excellence roles.
• Strong knowledge of quality systems, auditing and process improvement.
• Proven track record reducing waste or delivering operational improvements.
• Strong Root Cause Analysis and corrective-action capabilities.
• Excellent leadership, coaching and stakeholder engagement.
• Hands-on, practical approach to driving sustainable improvement.
• Experience within manufacturing, cabinetry, engineering or similar operational environment.

Responsibilities

• Develop and maintain Quality Management Systems and standards.
• Lead quality improvement and waste reduction initiatives.
• Facilitate Root Cause Analysis investigations and corrective actions.
• Conduct internal audits and process reviews.
• Drive Continuous Improvement projects across the business.
• Develop quality KPIs and reporting dashboards.
• Support operational teams in improving quality and process performance.
• Coach and develop employees to build a culture of accountability, quality and CI.
• Partner with operational teams to improve efficiency and customer outcomes.

Skills

Quality management

Continuous improvement

Operational excellence

Root cause analysis

Leadership

Stakeholder engagement

Analytical thinking

Problem solving

Coaching

Manufacturing environment

Education

Bachelor's degree in Engineering or Quality

Job description

Quality & Continuous Improvement Manager

You will lead the development and implementation of Kitchen Innovations' Quality and Continuous Improvement capability. You will be responsible for strengthening quality systems, reducing waste, improving operational performance, implementing practical quality and improvement frameworks, and coaching leaders and teams to drive sustainable improvement. This is not a traditional inspection-focused quality role. It is a leadership role focused on systems, governance, continuous improvement and long-term business performance.

Key responsibilities

• Develop and maintain Quality Management Systems and standards.
• Lead quality improvement and waste reduction initiatives.
• Facilitate Root Cause Analysis investigations and corrective actions.
• Conduct internal audits and process reviews.
• Drive Continuous Improvement projects across the business.
• Develop quality KPIs and reporting dashboards.
• Support operational teams in improving quality and process performance.
• Coach and develop employees at all levels to build a culture of accountability, quality and continuous improvement.
• Partner with operational teams to identify opportunities to improve efficiency, reduce waste and enhance customer outcomes.

About you

• Experience in Quality Management, Continuous Improvement or Operational Excellence roles.
• Strong knowledge of quality systems, auditing and process improvement.
• Demonstrated success improving quality performance, reducing waste or delivering operational improvements.
• Strong Root Cause Analysis and corrective-action capabilities.
• Excellent leadership, coaching and stakeholder engagement skills.
• Strong analytical and problem-solving ability.
• A practical, hands-on approach to driving sustainable improvement.
• Experience within manufacturing, construction products, cabinetry, engineering or a similar operational environment.

About us

At Kitchen Innovations, we are one of Australia's leading custom cabinetry and stone manufacturers, delivering high-quality products, innovative solutions and exceptional outcomes for some of the country's largest builders. Our success is built on a commitment to quality, continuous improvement, operational excellence and the development of our people.